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Skills

  • Regulatory compliance
  • Strategic planning
  • Retention strategies
  • Scheduling understanding
  • Marketing understanding
  • Contract negotiation skills
  • Business operations
  • Cross-sell and up-sell techniques
  • Merchandising expertise
  • Co-branded service partnerships

Work Experiences

  • Built strong relationships with standard merchants and initiated up-selling techniques, which led to a 58% increase in merchant participation.
  • Addressed each customer's needs and desires in order to make appropriate product recommendations.
  • Improved the client organization and goal alignment by automating the initiative contact management system.
  • Implemented effective sales techniques and increased product sales to over $14 in 18 months.
  • Achieved an average 85% higher sales per store.
  • Assisted customers throughout the sales process, as well as during product setup and use.
  • Analyzed transaction decline data.
  • Managed Salesforce inventory to improve sales pitches and closed more than 15 sales in one year.
  • Built strong partnerships with regional sales reps.
  • Increased the team's revenue by over $15 in sales.

Summaries

  • 5 years of entrepreneurial experience in program and procedure sales.
  • Achieved Top Performer in 2023.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Costs were consistently reduced while profits were increased.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Professional with workflow optimization and client relations expertise who is organized and resourceful.
  • French is a bilingual individual who is fluent in both languages.
  • A thorough understanding of the marketplace and competitor offerings can help boost sales by emphasizing product benefits and luring customers away from competitors.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.

Accomplishments

  • Designed a customer lifecycle roadmap, yielding a 30% increase in the retention of high-value merchants within several months.
  • Analyzed merchant transaction data to identify growth opportunities, leading to a revenue increase of 80% across one year.
  • No violations or compliance infractions under my portfolio after successfully ensuring adherence to process for all merchants in two years.
  • Reduced merchant onboarding time by 75% by automating manual tasks and restructuring the workflow.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased merchant sign-ups by 72% using targeted outreach campaigns, personalization techniques, and tailored onboarding.
  • Improved customer response times by 64% by implementing a CRM solution to centralize all merchant data and interactions.
  • Trained new team members on CRM tools and merchant management techniques, improving overall team efficiency by 71%.
  • Resolved 9 high-profile merchant disputes while ensuring a 44% increase in transaction volume post-resolution.
  • Successfully onboarded 17 new merchants within two years, driving total company revenue growth of 79%.

Affiliations

  • Association of Credit and Collection Professionals (ACA International)
  • International Council of Nurses
  • International Institute of Business Analysis (IIBA)
  • Corporate Account Management Association
  • Business Relationship Management Institute (BRM Institute)
  • American Medical Informatics Association
  • Association for Computing Machinery
  • Member of Association for Financial Professionals (AFP)
  • Digital Marketing Association
  • Business Networking International (BNI)

Certifications

  • Certified Business Relationship Manager (CBRM) - Business Relationship Management Institute
  • Certified Revenue Growth Expert (CRGE) - Cedar Works
  • Certified Information Systems Auditor (CISA) - metric
  • Certified Retention Specialist (CRS) - Cedar Works
  • Certified Account Executive (CAE) – Lakeside Partners
  • HubSpot Inbound Marketing Certification - initiative
  • Project Management Professional (PMP)
  • Certified Merchant Services Professional (CMSP) - Electronic Transactions Association (ETA)
  • Certified Payments Professional (CPP) – metric
  • Payment Card Industry Professional (PCIP) - PCI Security Standards Council

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