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Skills

  • Data-driven interviewing
  • Project management
  • Interview completion rate optimization
  • Team building
  • Process improvement
  • Problem resolution
  • Effective public speaking across languages
  • Data collection process improvement
  • Data Quality Assurance
  • Developing participant-friendly survey tools

Work Experiences

  • Collaborated with initiative customers to determine their needs and deliver metric service.
  • Conducted face-to-face bilingual interviews.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved Innovation Award for top interviewer performance by exceeding monthly targets consistently for 6 consecutive months.
  • Achieved results over several months.
  • Collected and synthesized qualitative and quantitative data from over 2 bilingual interviews, resulting in actionable feedback for Jira.
  • Achieved zero missed deadlines.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the delivery of method project by procedure team, which resulted in standard.

Summaries

  • Promoting 12 years of survey results delivery to appropriate stakeholders.
  • Certified bilingual professional with deep expertise in translating research materials to Portuguese, ensuring culturally accurate and relevant participant feedback.
  • Adept at providing actionable insights.
  • Achieved Innovation Award for consistently surpassing monthly interview targets for 13 consecutive months while leading a team of new bilingual interviewers.
  • Bilingual Research Interviewer with 11 years of successful performance reporting and quality assurance experience.
  • Achieved a cost decrease of $2.
  • Attracted 11 new participants from diverse cultural backgrounds.
  • Talented professional in system field with 11 years of experience.
  • Clear understanding of performance reporting and cross-functional collaboration as well as process improvement training.
  • Bilingual Research Interviewer is a multi-talented Bilingual Research Interviewer who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Utilized quantitative data analysis skills to identify trends in survey data collected across 2 linguistic groups.
  • Collaborated with marketing to identify key linguistic patterns, improving accuracy of data extraction from open-ended responses by 16%.
  • Recognized as top performer with Innovation Award for outstanding accuracy in translation and exceeding target goals by 72% over 2 quarters.
  • Improved data collection by establishing a culturally sensitive approach to participant onboarding, resulting in 14% fewer dropouts.
  • Reduced translation errors in survey documents by partnering with native language experts, improving response accuracy by 59%.
  • Simultaneously managed multilingual survey projects for 14 clients, achieving on-time delivery and maintaining high-quality data standards.
  • Streamlined the end-to-end translation process, reducing turnaround time by 13 days without compromising data quality.
  • Documented and resolved standard which led to procedure.
  • Led workshops on bilingual communication strategies to improve interviewer effectiveness, resulting in increased overall team performance.
  • Enhanced multilingual outreach efforts by adapting questionnaires for diverse populations, achieving a 31% boost in survey participation.

Affiliations

  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • American Evaluation Association (AEA)
  • Society for Applied Anthropology (SfAA)
  • World Association for Public Opinion Research (WAPOR)
  • Project Management Institute
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • International Association of Language and Bilingualism Studies
  • American Institute for Cognitive Interviewing

Certifications

  • Certified Customer Relationship Manager (CRM) - SAP
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • Market Research Analyst Certification - Cedar Works
  • Certified Bilingual Research Specialist (CBRS) - Harbor & Co.
  • Certificate in Multilingual Data Interpretation - process
  • Data Visualization Specialist Certification (Tableau/PowerBI) - QuickBooks
  • Certified Language Interpreter (CLI) - German

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