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Skills

  • Organization
  • Data entry
  • Relationship development
  • Dynamics 365 Workflow Customization
  • Team management
  • Budgets
  • Technical documents comprehension
  • TCP/IP
  • Procedure equipment
  • ERP System Migration to Cloud Platforms

Work Experiences

  • Set up workstations for employees by configuring hardware, devices, and software.
  • Adopted Microsoft Learning Pathways to upskill the internal IT team, achieving a 82% increase in proficiency with standard.
  • Increased company revenue by 12% beyond several months targets by upselling products and services.
  • Collaborated with stakeholders to tailor Dynamics 365 modules for procedure, resulting in program% improved workflow efficiency.
  • Used budget management and strategic planning to maintain servers and systems, ensuring that networks remained fully operational during peak periods.
  • Adopted Microsoft Learning Pathways.
  • Accelerated application releases by 50%.
  • Worked closely with Workday and Microsoft Excel users to provide solutions to operations issues via phone, email, live chat, and web teleconference.
  • Achieved system% improved workflow efficiency.
  • Achieved system.

Summaries

  • Excellent Microsoft Expert with 6 years of experience providing exceptional support to users at all levels.
  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Microsoft Expert with a 6-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
  • Administered over 13 Microsoft Azure instances.
  • Achieved 70% improvement in operational efficiency.
  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • Promotes budget management and strategic planning skills that are dynamic.
  • Microsoft Expert is a multi-talented Microsoft Expert who is consistently rewarded for planning and operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Microsoft Expert with 16 years of successful data analysis and workflow optimization experience.

Accomplishments

  • Automated repetitive administrative tasks through PowerShell scripting, leading to workplace efficiency improvement of 4%.
  • Integrated Microsoft Power Automate with standard to streamline disruptive workflows, diminishing approval delays from 17 days to 4 hours.
  • Customized Microsoft Power Automate flows for marketing, streamlining processes and saving over 7 hours weekly in manual work.
  • Enhanced user experience through custom solutions in Microsoft Intune, reducing mobile device failure rates by 52%.
  • Spearheaded integration of Microsoft Teams with third-party accounting software, reducing report generation lags by 16 hours and increasing productivity.
  • Developed a cloud-first strategy leveraging Microsoft Azure that reduced on-premises dependency by 20% and increased scalability for business demands.
  • Collaborated in the development of a Microsoft SharePoint portal that streamlined internal communications, decreasing email volume by 55%.
  • Documented and resolved metric which led to system.
  • Successfully designed and deployed virtualized environments on Hyper-V, reducing energy consumption costs by $16 annually.
  • Created over 8 custom Power BI dashboards for client reporting, shortening decision-making timelines by 3 days.

Affiliations

  • American Marketing Association
  • Affiliate with Executive Women in IT (EWIT)
  • National Association of Social Workers
  • Member, Cloud Computing Innovation Council
  • Microsoft MVP (Most Valuable Professional) Award Program
  • CompTIA Cloud+ Certified, specializing in Microsoft Azure
  • Member, International Association of Privacy Professionals (IAPP)
  • Member, Microsoft Power BI Local User Group Boston
  • Participant, Microsoft Learn Study Group for Azure Seattle
  • Speaker at SQL Saturday on Microsoft SQL Server Tuning Best Practices

Certifications

  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified: Power Platform App Maker Associate
  • Certified Public Accountant
  • Microsoft Certified: Azure AI Engineer Associate
  • Microsoft Certified: Dynamics 365 Fundamentals
  • ServSafe
  • Microsoft Certified: Azure DevOps Engineer Expert
  • Certified Azure Security Engineer by Microsoft
  • Cisco Certified Internetwork Expert (CCIE)

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