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Skills

  • Vehicle inspections
  • Fuel-saving initiatives
  • First Aid/CPR
  • Understands local routes
  • Organization
  • Framework equipment
  • GPS and route planning
  • Eco-friendly transport initiatives
  • Environmental performance improvement
  • Driver coaching and development

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Boosted rider satisfaction.
  • Carried an average of 3 people daily.
  • Assisted with shuttle-related promotional events and route expansions for Harbor & Co., increasing community engagement and ridership by 18% %.
  • Adhered to schedules.
  • Achieved no accidents over a 5-year period.
  • Approached passenger interactions with empathy.
  • Adjusted shuttle routes on-the-fly.
  • Accommodated unforeseen delays.
  • Achieved a 73% on-time rate.

Summaries

  • Adept at redesigning shuttle routes.
  • Achieved a 42% reduction in idling time.
  • Shuttler with 9 years of successful stakeholder engagement and workflow optimization experience.
  • Within Miscellaneous, senior Shuttler and outstanding performer in performance reporting and cross-functional collaboration.
  • Consistently enhanced rider satisfaction.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborative Shuttler with a successful history.
  • Achieved 7 consecutive flawless federal transportation inspections.
  • Awarded Top Performer for performance.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Improved team communication and conflict resolution strategies, reducing in-transit passenger complaints by 75% %.
  • Contributed to on-time performance reporting, achieving 54% punctuality in shuttle services across Columbus during 18 months.
  • Coordinated with dispatchers and operation managers, optimizing shuttle schedules and load balancing, which reduced empty trips by 51%.
  • Documented and resolved method which led to category.
  • Managed vehicle repair logs and communicated with mechanics, resulting in 4 breakdown-free months across the fleet.
  • Authorized to drive and maintain shuttle vehicles in compliance with both local and federal transportation regulations.
  • Resolved product issue through consumer testing.
  • Collaborated with operations staff to forecast peak use hours, enabling better allocation of shuttle vehicles during process.
  • Contributed to developing emergency safety protocols, participating in 17 simulated drills and ensuring full compliance with safety regulations.
  • Trained new drivers on safety protocols and customer service, resulting in a reduction of incidents by 59% % within the first 10 months.

Affiliations

  • Fleet Management Association (NAFA)
  • Transportation Research Board (TRB)
  • Association for Computing Machinery
  • Public Transportation Safety Certification Training Program (PTSCTP)
  • Toastmasters
  • U.S. Green Building Council (USGBC) - Transportation Working Group
  • International Council of Nurses
  • American Society of Safety Professionals
  • American Society of Safety Professionals (ASSP)
  • National Academy of Engineering (NAE) Transportation Division

Certifications

  • CompTIA Network+
  • Passenger Endorsement (P) for CDL
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified DOT Hours of Service Instructor
  • Vehicle Fleet Management Certification
  • Incident Response Training for Transportation (IRTT)
  • Google Certified Professional Cloud Architect
  • Bloodborne Pathogens Certification

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