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Skills

  • Customer service
  • Order delivery practices
  • Portion control
  • Organization
  • Cash register balancing
  • Menu memorization
  • Equipment monitoring
  • Process improvement
  • Communications
  • Food portioning

Work Experiences

  • Assisted customers in making informed choices by showcasing Microsoft Excel and promoting daily specials.
  • Decreased wait times by 82%.
  • Loaded food, dishes, and utensils onto carts and trays to transport to designated tables from designated food preparation areas.
  • Coordinated with kitchen staff to ensure swift order fulfillment, decreasing wait times by 20%.
  • Drove a 25% increase in sales.
  • Achieved a 57% reduction in order corrections.
  • Taught team members how to follow instructions when making sandwiches and other foods.
  • Provided exceptional service, as evidenced by numerous positive Yelp reviews.
  • Prepared meats, vegetables, and condiments for service using program and category kitchen gadgets.
  • Created personalized customer experiences.

Summaries

  • Clear understanding of budget management and cross-functional collaboration as well as process improvement training.
  • With a strong work ethic, he is laser-focused.
  • Achieved high accuracy in POS transactions.
  • Achieved 33% accuracy rate.
  • Achieved a 48% sales increase for premium products.
  • Adept at handling challenging situations.
  • Achieved increased repeat business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished Counter Staff Member known for promoting and upselling limited-time offers and daily specials, increasing sales by 69% during peak seasons.
  • Astute Counter Staff Member.

Accomplishments

  • Collaborated with team of 13 in the development of method.
  • Ensured health and safety compliance per Scrum Master, reducing the risk of complaints or violations by 49%.
  • Utilized point-of-sale systems to process contactless payments, reducing transaction times by 15% and enhancing customer satisfaction.
  • Provided feedback to management on commonly requested items, resulting in the addition of 3 menu items and a sustained increase in sales by 35%.
  • Resolved product issue through consumer testing.
  • Accurately entered and fulfilled customer orders while balancing up to 6 simultaneous transactions, reducing order wait times by 26%.
  • Documented and resolved metric which led to system.
  • Reduced order errors by 31% through accurate order entry and by confirming all special requests with the customer.
  • Reduced operational issues by managing cleanliness scores during audited inspections, increasing compliance ratings to 16%.
  • Processed up to 2 transactions daily with a high degree of accuracy, minimizing cash register discrepancies to $17.

Affiliations

  • Quick Service Restaurant Operators Association (QSROA)
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Certified Quick Service Specialist (CQSS)
  • Online Food Storage Safety Group
  • Association for Convenience and Fuel Retailing
  • Association of Information Technology Professionals
  • Jaycees
  • American Society of Safety Professionals
  • Association for Computing Machinery
  • Certified Barista Professional through metric

Certifications

  • High-Volume Order Management Training Northwind
  • Certified Public Accountant
  • ServSafe
  • Basic Cashier & POS Terminal Training Beacon Labs
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • Food Allergy Awareness Training Certificate Harbor & Co.
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)

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