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Skills

  • Upselling techniques
  • Team building
  • Procedure equipment
  • Project organization
  • Ingredient inspection
  • Supervision
  • Food Safety Compliance
  • Cash register balancing
  • Efficiency Improvement Strategies
  • Problem resolution

Work Experiences

  • Decreased wait times by 82%.
  • Reduced customer wait times by operating the customer window and sales register quickly and efficiently.
  • Assisted management in revising daily checklists, which resulted in more effective time management during shifts.
  • Achieved a 57% reduction in order corrections.
  • Assisted guests by greeting them personally and taking their orders.
  • Collaborated with the delivery team to ensure all orders were expedited and packed correctly, leading to a 64% reduction in order corrections.
  • Coordinated with kitchen staff to ensure swift order fulfillment, decreasing wait times by 20%.
  • Properly labeled and stored food and fresh ingredients in the refrigerator or freezer to maintain freshness.
  • Boosted overall team coordination.
  • Used a precise cash register to process 3 customer payments on a daily basis.

Summaries

  • Eager to contribute performance reporting and quality assurance to the Cedar Works team and add value.
  • Counter Staff Member with 14 years of successful vendor management and project management experience.
  • Adept at handling challenging situations.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Committed to improving shift efficiency.
  • Clear understanding of budget management and cross-functional collaboration as well as process improvement training.
  • Accomplished Counter Staff Member known for promoting and upselling limited-time offers and daily specials, increasing sales by 69% during peak seasons.
  • Food preparation is a strong suit, as is the ability to accommodate complex orders.
  • Accomplished Counter Staff Member who excelled at training and onboarding staff, effectively mentoring 15 new team members to meet store and customer service standards.
  • Strengths in quality assurance and client relations backed up by Customer Service training.

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led efforts to redesign workflow during peak hours, resulting in a 34% increase in order accuracy and staff productivity.
  • Provided feedback to management on commonly requested items, resulting in the addition of 3 menu items and a sustained increase in sales by 35%.
  • Ensured health and safety compliance per Scrum Master, reducing the risk of complaints or violations by 49%.
  • Exceeded performance benchmarks such as speed, sales, and accuracy across 15 consecutive business quarters.
  • Proven expertise in upselling, regularly exceeding personal add-on sales targets by 26% and boosting overall location revenue.
  • Developed customer relationship-building strategies that resulted in a repeat customer rate improvement of 46%.
  • Trained 2 new employees on cleanliness protocols and daily operations, reducing onboarding time by 83%.
  • Reduced operational issues by managing cleanliness scores during audited inspections, increasing compliance ratings to 16%.

Affiliations

  • Society of Women Engineers
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Jaycees
  • National Association of Convenience Stores (NACS)
  • Rotary International
  • Certified Barista Professional through metric
  • Certified Quick Service Specialist (CQSS)
  • American Culinary Federation (ACF)
  • National Restaurant Association (NRA)
  • Workplace Health Improvement and Wellness Society

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Restaurant Server - Summit Group
  • Safe Food Handling Certification Beacon Labs - 2020
  • Bartending and Drink Services Certification Lakeside Partners
  • Apple Certified Associate (ACA)
  • First Aid & CPR Certification
  • Basic Food Hygiene Certificate Meridian
  • Conflict Resolution and Communication Specialist Vantage
  • Certified Restaurant Professional Lakeside Partners
  • Certified Supervisor of Food Service Operations

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