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Skills

  • Supervision
  • Vacuuming
  • Team management
  • Process improvement
  • Residential cleaning
  • Mopping and sweeping
  • Quality control guidelines
  • Hazardous chemical training
  • Consistent high-quality service delivery
  • Regulatory compliance

Work Experiences

  • Collaborated with front desk staff.
  • Achieved a 19% improvement in overall team productivity.
  • Provided deep cleaning services to clients who needed extra help with standard areas.
  • Moved beds, sofas, and initiative furniture out of the way to clean baseboards and dust out hard-to-reach areas.
  • Assisted in the onboarding process of new housekeeping staff.
  • Assisted in the onboarding process of new housekeeping staff, ensuring they were well-trained and efficient within 11 days of hire.
  • Completed laundry services, including hand-washing and dry cleaning, with special attention to care instructions.
  • Assumed responsibility for deep cleaning hard-to-reach areas.
  • Cleaned 11 locations with consistently high customer satisfaction ratings every 6 months.
  • Created a new linen inventory system.

Summaries

  • Clear understanding of vendor management and risk assessment as well as stakeholder engagement training.
  • Housekeeper Aide is a multi-talented Housekeeper Aide who is consistently rewarded for planning and operational improvements.
  • Achieved consistent improvements in sanitation compliance.
  • Adept at managing high turnover.
  • Housekeeper Aide with extensive housekeeping management experience in a 3-room, 7-star hotel.
  • Self-motivated and organized, with expertise in all aspects of facility cleaning.
  • Inspection, inventory, and supply management expertise, as well as organizing laundry services.
  • Available to work nights, weekends, and holidays and fluent in Portuguese and Japanese.
  • Adept Housekeeper Aide with robust skills in managing cleaning schedules.
  • Achieved high guest satisfaction rates.

Accomplishments

  • Handled complex and delicate cleaning tasks such as stain removal from fabrics and upholstery, saving the hotel an estimated $64,000 in replacement costs.
  • Implemented a system to track guest preferences for room cleanliness, helping ensure personalized attention and improving return guest satisfaction by 77% points.
  • Monitored and maintained cleanliness in high-traffic areas, contributing to a 77% reduction in guest complaints related to facility sanitation.
  • Reduced cleaning supply waste by 66% through optimized inventory management and sustainable product use.
  • Coordinated multi-team efforts during shift changeovers, ensuring consistent cleaning and stocking across guest rooms, public areas, and shared facilities.
  • Collaborated with team of 12 in the development of metric.
  • Achieved timely room turnover during busy periods by collaborating with housekeeping team and enforcing streamlined cleaning procedures.
  • Serviced an average of 15 rooms per shift while ensuring all safety and cleanliness protocols were fully adhered to at all times.
  • Developed and enforced a routine deep cleaning schedule, resulting in a healthier and fresher environment as feedback noted by 17% of guests.
  • Implemented newly updated cleaning protocols to comply with sanitation guidelines, improving guest satisfaction scores by 74% during 2017.

Affiliations

  • National Environmental Health Association (NEHA) Member
  • International Council of Nurses
  • Rotary International
  • Certified Hospitality Supervisor (CHS) Certification 2018
  • National Housekeepers Association Boston
  • American Society of Safety Professionals
  • Tourism and Hospitality Educators’ Association Denver
  • Society of Human Resource Management
  • American Hotel & Lodging Educational Institute (AHLEI) Membership
  • International Facility Management Association (IFMA)

Certifications

  • ServSafe
  • Facility Sanitation Compliance Certification - National Restaurant Association (NRA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Allergen Awareness Certificate - Food Allergy Research & Education (FARE)
  • Salesforce
  • CompTIA Security+
  • Certified Sustainable Cleaning Specialist (CSCS) - Green Clean Institute
  • SHRM Senior Certified Professional (SHRM-SCP)

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