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Skills

  • Safety hazard identification and reporting
  • MS Office
  • Multilingual communication for diverse clients
  • Team building
  • Disaster preparedness planning
  • Operational improvement
  • Patrol route optimization
  • Organization
  • Problem-solving under pressure
  • De-escalation of hostile situations

Work Experiences

  • Achieved an average response time reduction of 27%.
  • Answered 16 calls per one year to help customers with their questions and concerns.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Advised store executives on emerging security trends, helping to shape strategic decisions on surveillance investments ahead of 2015.
  • Conducted investigations in 2022.
  • Had an excellent attendance record and was always on time for work.
  • Engineers in standard studies, loss investigation, and reporting techniques were coached, directed, and mentored by me.
  • Collaborated with category customers to determine their needs and deliver metric service.
  • Achieved results within first several months.
  • Conducted regular surveillance in high-risk zones.

Summaries

  • Collaborative team member, working closely with management to improve internal theft prevention, saving over $10 in 6 months.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Achieved a 39% reduction in security breaches after-hours.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 62% reduction in shoplifting incidents within three years.
  • Used my investigative and communication skills to obtain information and evidence.
  • Developed key strategic alliances to help the company achieve its goals.
  • Committed to team development.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Implemented enhanced access controls, preventing 6 unauthorized entries in the past one year.
  • Collaborated with team of 8 in the development of method.
  • Reviewed and improved physical security measures which increased store customer safety ratings by 40% in 2022.
  • Awarded President's Club for outstanding store protection and loss prevention measures in 2018.
  • Documented and resolved metric which led to category.
  • Contributed to internal investigations that resolved theft cases cumulatively saving the store $123,000 over the past year.
  • Collaborated with local law enforcement, leading to the apprehension of 4 suspects involved in organized crime rings.
  • Reduced after-hours break-in attempts by 18% by coordinating the installation of advanced alarm systems in high-priority zones.
  • Helped recover 4 worth of merchandise through effective monitoring and covert surveillance operations.
  • Trained 9 new security officers on store safety protocols, leading to a 22% decrease in incident response times.

Affiliations

  • Completing Security Guard and Officer Licensing Program in Raleigh
  • American Medical Informatics Association
  • Toastmasters
  • Society of Human Resource Management
  • Association for Computing Machinery
  • Mentor and Trainer at Internal Security and Loss Prevention Academy of Cedar Works
  • Certified Protection Officer (CPO) Certification Holder
  • American Society of Safety Professionals
  • Collaborated with Retail Loss & Crime Prevention Committees of method
  • Received Recognition for Shrinkage Reduction Initiatives from process

Certifications

  • Certification in Incident Command System (ICS) – FEMA
  • Active Shooter Response Training for Security Personnel – 2024
  • Certified in Emergency Food and Retail Security Systems – system
  • Certified Business Analysis Professional (CBAP)
  • Conflict Resolution Techniques for Security Officers – metric
  • ServSafe
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified in Crime Prevention for Retail (CCPR) – system
  • Disaster Preparedness Certification – process

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