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Skills

  • Loss prevention strategies
  • Risk assessment and mitigation
  • Project organization
  • Access control system management
  • Customer service
  • Retail theft prevention (shrinkage awareness)
  • First Aid/CPR
  • Data-driven decision making for security
  • Crowd control management
  • First Aid/CPR certified

Work Experiences

  • Collaborated with category customers to determine their needs and deliver metric service.
  • Achieved zero injuries during the incident.
  • Achieved results within first several months.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Followed strict security and safety procedures to protect the company from financial losses resulting from theft or careless mismanagement.
  • Conducted investigations in 2022.
  • Actively engaged with customers while monitoring for potential risks, balancing security vigilance with excellent customer service.
  • Adjusted patrol routes for improved efficiency.
  • Addressed suspicious behavior.
  • Advised store executives on emerging security trends, helping to shape strategic decisions on surveillance investments ahead of 2015.

Summaries

  • Balanced loss prevention with a welcoming store atmosphere.
  • Developed key strategic alliances to help the company achieve its goals.
  • Strengths in strategic planning and budget management backed up by Miscellaneous training.
  • Collaborated with in-house teams.
  • In-depth knowledge of insurance contracts and loss-prevention clauses.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Closely monitored high-value Asana merchandise.
  • Committed to team development.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborative team member.

Accomplishments

  • Enhanced store safety audits, proactively addressing vulnerabilities that reduced accidents by 71%.
  • Implemented enhanced access controls, preventing 6 unauthorized entries in the past one year.
  • Optimized camera and surveillance technology placement resulting in a 43% increase in coverage of high-traffic sections.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced after-hours break-in attempts by 18% by coordinating the installation of advanced alarm systems in high-priority zones.
  • Successfully led a team of 3 security officers, fostering increased collaboration and response times during high-traffic periods.
  • Collaborated with team of 8 in the development of method.
  • Contributed to internal investigations that resolved theft cases cumulatively saving the store $123,000 over the past year.
  • Executed comprehensive loss prevention strategy with a focus on customer interaction and de-escalation resulting in improved customer relationships.
  • Received Lean enabling compliance and enhancement of overall store security setup.

Affiliations

  • Member, Local Law Enforcement & Retail Coordination Network in Portland
  • Society of Human Resource Management
  • International Foundation for Protection Officers (IFPO) Membership
  • Certified Protection Officer (CPO) Certification Holder
  • Member, National Retail Federation (NRF Loss Prevention Council)
  • Loss Prevention Foundation Member
  • American Society of Safety Professionals
  • Jaycees
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)

Certifications

  • Conflict Resolution Techniques for Security Officers – metric
  • Homeland Security Surveillance Operations Certificate – standard
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Fire Safety and Evacuation Planning – NFPA 2022
  • Internal Investigation Procedures for Retail – initiative
  • Certification in High-Pressure Situation Management – procedure
  • Occupational Safety and Health (OSH) Awareness Training – OSHA
  • Basic Life Support (BLS) - American Heart Association
  • Retail Security Supervisor Certification – Denver
  • Salesforce

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