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Skills

  • Business operations
  • Curriculum development for residents
  • Crisis intervention training and implementation
  • Planning and coordination
  • Quality improvements.
  • Incident report reduction and risk management
  • Program coordination
  • Invoice generation
  • RFI Scanners
  • Patient relationship management

Work Experiences

  • Suggested making better life choices to improve the client's outcomes.
  • Working with team members and customers to find workable solutions improved operations.
  • Followed safety protocols to prevent accidents and disease spread.
  • Collaborated with social workers to assist patients.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Asana was delivered to customer locations by me.
  • Explained available program services to potential participants and outlined procedures to ensure that they were able to participate in program processes smoothly.
  • Learned quality assurance and performance reporting to help with office needs.
  • Used HubSpot to compile data gathered from various sources.
  • Achieved a 60% reduction in burnout.

Summaries

  • Multilingual and fluent in French and Portuguese, with a strong grasp of cultural differences.
  • Proven ability to build and plan relationships.
  • Communicative and team-oriented, with QuickBooks expertise.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Apply strong document management and resource coordination skills to day-to-day needs to keep program operations running smoothly.
  • Well-versed in stakeholder engagement and always looking for new ways to improve strategies and help.
  • With diligent support, compassionate and knowledgeable Residential Program Coordinator is motivated to positively impact program operations and participant success.
  • Standard, system, and method are all available.
  • Award-winning Residential Program Coordinator known for implementing efficient workflows that reduced program management overhead by 85% across all locations.
  • Six Sigma certified

Accomplishments

  • Implemented a post-feedback audit system, ensuring that service improvements led to a 54% reduction in complaints and service disruptions.
  • Negotiated vendor agreements to improve cost-efficiency in facility maintenance and service delivery, reducing expenses by 57%.
  • Supervised a team of 6 support staff, providing ongoing leadership and performance evaluations to align with organizational objectives.
  • Implemented a collaborative case review system, reducing the time to resolve resident concerns by 32% and improving service delivery.
  • Implemented revised emergency preparedness protocols, achieving a 60% increase in staff certification completion across all residential facilities.
  • Created and implemented a continuous improvement program that generated a 82% increase in service delivery efficiency across all residential units.
  • Facilitated staff training sessions on trauma-informed care practices, improving care quality as reflected by a 82% increase in positive resident feedback.
  • Developed and managed curriculum-based programs focused on life skills and independence training, contributing to a 21% improvement in resident self-sufficiency.
  • Collaborated with social service agencies to streamline case management, enhancing resource access for 18 residents.
  • Led a resident engagement initiative that enhanced participation in social activities by 42%, fostering a sense of community in residential spaces.

Affiliations

  • Member, National Alliance for Direct Support Professionals, advocating for the improvement of residential care occupational standards.
  • Member, National Council for Behavioral Health, focusing on residential care policy and regulatory changes.
  • Member, National Rehabilitation Association, with a focus on transitioning residents into rehabilitation programs.
  • Founding Member, Residential Care Quality Improvement Workgroup at Ironclad Systems, working on initiatives to improve care outcomes.
  • Collaborator, Electronic Health Records Modernization Initiative at metric, specializing in implementing HubSpot for compliance and efficiency.
  • Certified Trainer, Crisis Prevention Institute (CPI), specializing in de-escalation techniques for residential care.
  • Board Member, procedure Assisted-Living Association, contributing to local residential and assisted-living programming initiatives.
  • Active Member, National Association of Residential Managers (NARM), prioritizing mentorship for new professionals in residential coordination.
  • Volunteer Coordinator, Housing Support Services Network, facilitating support group sessions for families of residents.
  • Participant, Leadership Development Program at framework, training in leadership approaches for residential services.

Certifications

  • Certified Therapeutic Recreation Specialist (CTRS) - Summit Group, 2022
  • Certified Mental Health First Aid Instructor (Brightline, 2021)
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Certified Professional in Healthcare Quality (CPHQ) - Beacon Labs 2020
  • CompTIA Network+
  • Certified Residential Care Administrator (CRCA) - Northwind
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification - Northwind, 2016

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