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Skills

  • Cost-saving initiatives
  • Customer service
  • Operational improvement
  • Planning and coordination
  • Security systems
  • Relationship development
  • Organization
  • Conflict resolution and mediation
  • Data reporting and assessment streamlining
  • Problem resolution

Work Experiences

  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Answered 8 phone calls per the past year to assist customers.
  • Collaborated with interdisciplinary teams to put care plans into action.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Worked with others to brainstorm new metric possibilities.
  • Educated patients about various resources, services, and programs to maximize care.
  • Saved money by developing functional solutions to system problems.
  • Assisted in the creation of procedure procedures.
  • Management recognized me for providing outstanding customer service.
  • Authored staff guidelines.

Summaries

  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Exceptionally well-organized and hardworking, with a keen eye for detail.
  • Dedicated Social and Human Service Assistant with a track record of assisting clinical teams in the implementation of care plans.
  • Ability to thrive in a team-based or self-motivated environment.
  • Residential Program Coordinator with performance reporting and cross-functional collaboration abilities.
  • Expert in process with a strong aptitude for automated and optimized.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Adept at custom curriculum development.
  • Proven track record of motivating launched to achieve team, individual, and management goals.

Accomplishments

  • Supervised a team of 6 support staff, providing ongoing leadership and performance evaluations to align with organizational objectives.
  • Secured grants and funding totaling $12, allowing for expansion of residential resources and increased resident capacity.
  • Led the transition to a digital record-keeping system, increasing reporting accuracy and compliance with regulations by 37% across the organization.
  • Developed an enhanced intake process that reduced resident admission time by 64%, improving the client onboarding experience.
  • Facilitated cross-functional communication between clinical providers and family members, ensuring resident care plans aligned with holistic care objectives.
  • Developed and managed curriculum-based programs focused on life skills and independence training, contributing to a 21% improvement in resident self-sufficiency.
  • Successfully reduced staff turnover by 17%, implementing development programs and mentorship initiatives to enhance employee satisfaction.
  • Redesigned staff shift schedules based on resident needs, resulting in a 26% increase in productivity and better 24-hour care coverage.
  • Implemented a post-feedback audit system, ensuring that service improvements led to a 54% reduction in complaints and service disruptions.
  • Developed strategic plans to support residents through emergency situations, increasing protocol adherence and safety compliance by 41% among staff.

Affiliations

  • Member, Behavioral Health Residential Care Professionals Network, focused on holistic patient recovery in residential care settings.
  • Member, American Association on Intellectual and Developmental Disabilities (AAIDD), specializing in the care of residents with developmental disabilities.
  • Membership Coordinator, National Organization for Human Services (NOHS), focused on enhancing residential human services programs.
  • Collaborator, Electronic Health Records Modernization Initiative at metric, specializing in implementing HubSpot for compliance and efficiency.
  • Affiliate, American Health Care Association (AHCA), involving participation in regional healthcare policy roundtables.
  • Member, National Alliance for Direct Support Professionals, advocating for the improvement of residential care occupational standards.
  • Active Participant, Vendor Management and Procurement Forum, sharing insights on best practices in residential vendor relations.
  • Member, National Facilities Management and Technology Community, specializing in residential energy-efficiency projects.
  • Participant, Annual Residential Care Leadership Conference, gaining insights into residential facility management trends.
  • Active Member, National Association of Residential Managers (NARM), prioritizing mentorship for new professionals in residential coordination.

Certifications

  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR
  • Certified Senior Advisor (CSA) - Vantage, 2015
  • Certified Peer Specialist (CPS) - Lakeside Partners, 2018
  • Certified Developmental Disabilities Professional (CDDP) - Beacon Labs, 2020
  • First Aid/CPR and AED Certification (Meridian, 2019)
  • Residential Services Director Certification - Northwind, 2022
  • Certified Administrator for Residential Facilities (CARF) - Ironclad Systems, 2021
  • Certified Therapeutic Recreation Specialist (CTRS) - Summit Group, 2022
  • Certified Resource Specialist (CRS) - Vantage, 2019

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