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Skills

  • Conflict de-escalation techniques
  • Conflict resolution
  • Customer service
  • Criminal law
  • Safety and security
  • First Aid/CPR
  • Wireless technology
  • Crime prevention
  • Project organization
  • Budgets

Work Experiences

  • Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
  • Used physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Used effective time management when it came to personnel and security asset coordination and accountability.
  • Followed established procedures and posted orders to enforce company rules, policies, and regulations to the general public.
  • Collaborated with building management and maintenance teams to troubleshoot building security system malfunctions that required immediate attention.
  • Achieved a significant decrease in employee complaints by 35%.
  • Patrolled the interiors of buildings and the grounds of the facility to identify and deter threats to assets.
  • Performed CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
  • Achieved a 28% decrease in unauthorized access.
  • Greeted guests professionally and courteously in order to create a welcoming environment while keeping safety in mind.

Summaries

  • Firearms instructors who are well-versed in the proper use of firearms.
  • Affected more than 8 staff.
  • Responds to situational assessments, such as criminal acts, fires, and medical emergencies, in a timely and appropriate manner, while remaining alert, attentive, and vigilant at all times.
  • Certified in emergency evacuation coordination, renowned for executing facility lockdowns during crises and protecting over 2 employees from harm.
  • Costs were consistently reduced while profits were increased.
  • Physically able to monitor a location using advanced security cameras.
  • Achieved results through diligent monitoring and intervention.
  • Front Desk Security Guard with 5 years of successful process improvement and team leadership experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Guard who is security-conscious and diligent in protecting people and property.

Accomplishments

  • Trained 14 new guards in emergency protocols, surveillance techniques, and de-escalation strategies, improving team efficiency by 33%.
  • Collaborated with team of 10 in the development of process.
  • Collaborated with law enforcement on 15 investigations related to theft and property damage, contributing to successful case resolutions.
  • Collaborated with maintenance staff to ensure all emergency exits in Phoenix were free from obstruction, improving adherence to safety guidelines.
  • Improved visitor processing time by 47% through optimized check-in coordination, resulting in better traffic flow during peak periods.
  • Effectively de-escalated 3 confrontations between guests and employees through well-practiced conflict resolution strategies, maintaining a safe work environment.
  • Responded swiftly to procedure involving potential physical threats and law enforcement was notified within 18 months, ensuring rapid response and resolution.
  • Completed Lean training to stay updated on security trends, enhancing overall team readiness and emergency responsiveness.
  • Spearheaded the introduction of new time management software, improving patrol scheduling efficiency by 28% and reducing staff overtime.
  • Documented over 10 daily visitor logs, improving record-keeping protocols and providing accurate reports to management.

Affiliations

  • Completed National Safety Council (NSC) Emergency Preparedness Training
  • Badge Verifier Training from metric
  • First Aid/CPR Training Certification from category
  • Member of the National Sheriffs' Association (NSA)
  • Toastmasters
  • American Society of Safety Professionals
  • Affiliated with International Association for Healthcare Security and Safety (IAHSS)
  • American Marketing Association
  • Active membership with the National Crime Prevention Association (NCPA)
  • Affiliated with the National Association of Security Companies (NASCO)

Certifications

  • Occupational Safety and Health Administration (OSHA) 10 Hour General Industry Certification
  • Guard Card by program
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Safety and Surveillance Technologies Certification
  • Security Awareness Training by Cedar Works
  • Certified in Conflict Prevention and Resolution Techniques
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)

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