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Skills

  • Business correspondence
  • Office management
  • Sage 50 US
  • AP/AR proficiency
  • Payroll and budgeting
  • Program files maintenance
  • Regulatory compliance
  • Project Planning
  • Documentation and control
  • Database administration

Work Experiences

  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Used client relations and team leadership to quickly resolve category issues, effectively reducing customer complaints by 12%.
  • Effectively interacted with General Manager's Secretary and General Manager's Secretary, took detailed notes, and distributed minutes to all attendees in one year meetings.
  • Conducted research in order to collect and record program information.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Achieved 16% accuracy in expense management.
  • Achieved 32% compliance with audit preparation.

Summaries

  • Offering 17 years of experience in customer relations management.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 8-person team.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • General Manager's Secretary delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Precise and well-organized, with a thorough understanding of procedure offices and QuickBooks applications.
  • Power BI expert with exceptional vendor management and typing abilities.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • General Manager's Secretary is a dependable and enthusiastic General Manager's Secretary with 11 years of front desk management experience.
  • Dedicated to keeping track of program data, creating metric reports, and process improvement.

Accomplishments

  • Processed detailed employee expense reports, resulting in the identification of fraudulent or incorrect claims amounting to over $15 in savings.
  • Successfully organized and executed executive events, while keeping under budget by 16% through detailed project management and cost-effective vendor negotiations.
  • Efficiently maintained constant communication between departments, ensuring alignment with company goals and aiding in project completion.
  • Collaborated with team of 17 in the development of standard.
  • Reduced error rates in correspondence and document processing by 41% by carefully enforcing company standards.
  • Regularly compiled and distributed executive reports on key performance indicators, helping leadership make data-driven decisions.
  • Coordinated personal and professional calendars for the General Manager, achieving a 57% reduction in schedule conflicts and optimizing daily time management.
  • Played a key role in reducing office supply costs by 47% through cost-control strategies and vendor negotiations.
  • Identified bottlenecks in the existing workflow and recommended process changes, which boosted productivity by 61%.
  • Fluently communicated in German to assist international clients or partners, enabling stronger relationships and smoother business operations.

Affiliations

  • Women in Technology International (WITI)
  • Toastmasters
  • Association for Talent Development (ATD)
  • National Management Association (NMA)
  • Society for Human Resource Management (SHRM)
  • National Association of Women Business Owners (NAWBO)
  • Association of Corporate Travel Executives (ACTE)
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association

Certifications

  • CompTIA Security+
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Time Management for Administrative Professionals by Harbor & Co.
  • Certified Corporate Secretary by Brightline
  • Certificate in Scheduling and Event Planning
  • CompTIA Network+
  • ServSafe
  • Lean Six Sigma Green Belt Certification
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician

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