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Skills

  • Adherence to SLAs for SAP Support
  • Real-Time Issue Resolution for SAP Systems
  • Business operations
  • Customer service
  • Reduced SAP Vulnerabilities using Security Patching
  • System equipment
  • Project organization
  • Team building
  • Procurement Process Optimization via SAP MM
  • Software testing

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Analyzed reports to identify delays.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Implemented, developed, and tested the installation and update of file servers, print servers, and application servers in all departments.
  • Achieved error-free deploys for 12 consecutive releases.
  • Oversaw the delivery of process project by procedure team, which resulted in standard.
  • Achieved a 37% SLA compliance rate.
  • Collaborated with development teams to implement enhancements in SAP CRM, increasing lead-to-sale conversion rate by 83% within several months.
  • Collaborated with cross-functional teams in Denver.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished SAP Administrator with a depth of experience in SAP HANA database optimization and performance tuning, resulting in 67% faster query execution for mission-critical processes. Demonstrated mastery in database administration.
  • Adept at designing custom SAP modules.
  • Achieved a 48% reduction in operational costs.
  • Automated daily tasks.
  • Achieved improvements in system issue detection.
  • Achieved a 20% drop in audit deficiencies.
  • Achieved 52% faster query execution.
  • Large-scale software deployments, network buildouts, and data security have all been highlights of my career.

Accomplishments

  • Collaborated in a multilingual team to rollout SAP across 16 countries, resulting in 61% faster global business process synchronization.
  • Collaborated with developers to enhance custom ABAP scripts, reducing system latency by 73% in the production landscape.
  • Directed the implementation of agile SAP transformation initiatives, resulting in a 59% reduction in project turnaround time.
  • Resolved complex SAP production issues, driving down incident resolution time by 70% in three years, improving operational efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Delivered SAP real-time support for a 18-user system, achieving a 55% service level agreement (SLA) compliance rate.
  • Collaboratively designed and rolled out bespoke SAP modules that reduced system lag times by 26%, enhancing business operations and user satisfaction.
  • Collaborated with team of 11 in the development of metric.
  • Implemented automated SAP Basis monitoring tools, enabling predictive detection of issues and reducing outages by 38% over three years.
  • Led SAP HANA data migration, seamlessly transferring 13 terabytes of data with minimal downtime and no data loss.

Affiliations

  • International Association of Administrative Professionals
  • SAP HANA International Competence Center Forums
  • International Council of Nurses
  • Participant in SAP Inside Track Event, Seattle
  • Oracle Technology Network Membership for SAP Environments
  • Co-editor for SAP User Group Knowledge Base, 2021
  • American Medical Informatics Association
  • Participant in SAP University Alliances Program, Denver
  • Mentor for Junior Participants in SAP Skills Program, Raleigh
  • ASUG (Americas' SAP Users' Group) Membership

Certifications

  • Apple Certified Associate (ACA)
  • Microsoft Certified: Azure Administrator Associate
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Salesforce
  • Certified Public Accountant
  • SAP Certified Development Associate - Process Orchestration
  • SAP Certified Technology Consultant - SAP Cloud Platform 2021
  • SAP Certified Development Associate - SAP Fiori Application Developer
  • SAP Certified Development Specialist - Business ByDesign Studio

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