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Skills

  • Customer service
  • Relationship development
  • Cloud services support and integration
  • Cross-department collaboration
  • Preventative maintenance strategy development
  • Attention to detail in system configurations
  • Project management under budget constraints
  • Peripheral device setup and integration
  • Inventory management and tracking
  • Installation of SAP systems

Work Experiences

  • Completed installation under budget by $7.
  • Assisted in the pilot project for Jira support rollout.
  • Assessed hardware compatibility for 2 remote offices.
  • Kept track of employee tasks, assessing data processing and performance in order to assess business functions and inefficiencies.
  • Assisted in the pilot project for Adobe Creative Suite support rollout, resulting in a 20% increase in user satisfaction and minimizing service tickets post-installation.
  • Provided extensive Tableau training, imparting knowledge of best practices for data security and error reduction.
  • Used process mapping to look at the entire business flow and identify areas for improvement.
  • Conducted disaster recovery drills.
  • Assessed the hardware compatibility for 15 remote offices, which led to a 66% reduction in connectivity issues companywide.
  • Evaluated and adopted new technologies to meet changing industry needs.

Summaries

  • Assesses roadmaps for optimal functions by balancing critical business and IT needs against computer system and procedural limitations.
  • Strengths in client relations and risk assessment backed up by Miscellaneous training.
  • Proven track record of translating specific business objectives such as growth and efficiency into new system designs.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Awarded Excellence Award in 2020 for exceptional performance in system diagnostics and customer satisfaction improvement.
  • Adaptable and highly focused engineer.
  • Collaborated closely with product.
  • Computer Service Engineer with extensive experience setting up hardware and software components for system users.
  • Expert innovator with a track record of recommending new technologies to improve existing systems and introduce new ones.
  • Computer Service Engineer with a strong track record of reducing system failures by 48% through the implementation of customized preventative maintenance programs.

Accomplishments

  • Designed and deployed automated backups for QuickBooks, protecting critical data with a 57% faster recovery time.
  • Worked closely with the procurement team to evaluate and purchase IT equipment, reducing hardware costs by 63% while increasing quality.
  • Lead deployment of procedure, reducing manual intervention requirements by 70% for scalability and operational efficiency.
  • Implemented Tableau updates, enhancing system security by plugging known vulnerabilities on 13 machines.
  • Optimized network performance by deploying Jira, providing 35% faster user access times.
  • Trained a team of 4 on cutting-edge system architectures, resulting in enhanced system performance and operational uptime.
  • Enhanced mobile device and endpoint compatibility for HubSpot across 3 platforms, improving system flexibility.
  • Delivered VPN configurations to 8 remote workers, improving secure access and reducing lost connection incidents by 39%.
  • Piloted firmware upgrade strategies for SAP, improving system performance and decreasing post-update errors by 33%.
  • Collaborated with team of 6 in the development of initiative.

Affiliations

  • Certified Data Center Professionals Network
  • Toastmasters
  • Institute of Electrical and Electronics Engineers (IEEE)
  • Association for Supply Chain Management (APICS)
  • InfraGard National COUNCIL
  • Cisco Networking Professionals Network
  • Project Management Institute (PMI) IT Chapters
  • American Medical Informatics Association
  • International Society for Networking Engineers (ISNE)
  • American Marketing Association

Certifications

  • Certified Ethical Hacker (CEH)
  • Certified Virtualization Expert (CVE)
  • Certified Help Desk Manager (CHDM)
  • Palo Alto Networks Certified Network Security Administrator (PCNSA)
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Fortinet Network Security Expert (NSE) Certification - Level 4
  • Certified Technology Specialist (CTS)
  • Certified Network Defender (CND)
  • Certified Data Recovery Professional (CDRP)

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