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Skills

  • Technical analysis
  • Product development
  • Security breach prevention and risk management
  • Attention to detail in system configurations
  • Preventative maintenance strategy development
  • Standard equipment
  • Root cause analysis for system failures
  • Installation of SAP systems
  • Team building
  • Incident response and resolution

Work Experiences

  • Investigated and addressed system system issues to improve usability and functionality.
  • Consistently met response time goals.
  • Conducted comprehensive system diagnostics for both on-site and remote clients at Boston, reducing downtime by 81%.
  • Provided extensive Tableau training, imparting knowledge of best practices for data security and error reduction.
  • Assisted with due diligence, contracting, and valuation during the acquisition process.
  • Applied to HubSpot devices.
  • Assessed the hardware compatibility for 15 remote offices, which led to a 66% reduction in connectivity issues companywide.
  • Achieved an average extension of 10 years.
  • Achieved results within 5 months of implementation.
  • Kept track of employee tasks, assessing data processing and performance in order to assess business functions and inefficiencies.

Summaries

  • Avoided costly disruptions.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Assesses roadmaps for optimal functions by balancing critical business and IT needs against computer system and procedural limitations.
  • Achieved results within 9 months post-implementation.
  • Specialized knowledge of how to optimize systems to meet changing needs, improve collaboration, and strengthen security.
  • Adaptable and highly focused engineer.
  • Delivered presentations to decision-makers with recommendations that included project benefits, cost estimates, and procedure and program data.
  • Consistently recognized for reducing hardware misplacements by $3 annually, thanks to effective cross-departmental collaboration and inventory management improvements.
  • Conducted troubleshooting across multiple remote offices.

Accomplishments

  • Collaborated with IT security team to develop proactive threat detection systems, catching potential vulnerabilities and reducing breaches by 37%.
  • Installed and configured 7 networked systems following ITIL standards, increasing system stability by 28%
  • Enhanced mobile device and endpoint compatibility for HubSpot across 3 platforms, improving system flexibility.
  • Resolved 15 high-priority service issues in less than 6 months while coordinating with engineering, maintaining operational standards.
  • Developed comprehensive user guides for Microsoft Excel, speeding up end-user adoption with 52% fewer support requests.
  • Upgraded storage infrastructure, increasing data throughput by 55% and minimizing downtime.
  • Designed and deployed automated backups for QuickBooks, protecting critical data with a 57% faster recovery time.
  • Designed and implemented antivirus solutions for 4 devices, decreasing malware incidents by 73% within 7 months.
  • Automated alert monitoring for server infrastructure, reducing downtime risk by 55% over 15 months.
  • Resolved product issue through consumer testing.

Affiliations

  • Microsoft Certified: Azure Solutions Architect Expert Certification Group
  • Certified Windows Server Administrators Association
  • Information Technology Infrastructure Library (ITIL) Community
  • Jaycees
  • Linux Professional Institute (LPI) Member
  • Association of Information Technology Professionals
  • Lions Club
  • International Society for Networking Engineers (ISNE)
  • Project Management Institute (PMI) IT Chapters
  • Society of Women Engineers

Certifications

  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+ Certified
  • Certified Cloud Security Professional (CCSP)
  • Certified Ethical Hacker (CEH)
  • SHRM Certified Professional (SHRM-CP)
  • Google IT Support Professional Certificate
  • Palo Alto Networks Certified Network Security Administrator (PCNSA)

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