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Skills

  • Cross-functional team collaboration
  • Knowledge of FEMA and program guidelines
  • Patient education and counseling
  • Loss prevention management
  • Implementation of HubSpot for resource tracking
  • Relationship building and retention
  • Development of rotational training programs
  • Disaster recovery planning and execution
  • Drug utilization review
  • Data-driven recovery analysis

Work Experiences

  • Collaborated with housing agencies and non-profits.
  • Compassionately handled over 10 individual cases.
  • Coordinated on-site logistics and case assignments during a Boston recovery initiative, resulting in the disbursement of over $14 in aid within 14 weeks.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Collaborated with multidisciplinary teams to implement post-disaster recovery programs, achieving a 45% improvement in response time in 2020.
  • Coordinated on-site logistics.
  • Achieved a 19% faster payout timeline.
  • Created a rotational training program for staff.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 3%.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.

Summaries

  • Adept at building interagency collaborations.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Develop and lead an office staff that is productive and efficient.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Costs were consistently reduced while profits were increased.
  • Achieved distribution within 17 days post-catastrophe.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Achieved a 64% improvement in recovery times.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.

Accomplishments

  • Orchestrated temporary housing for 4 displaced families under 6 days post-catastrophe, leveraging partnerships with shelter organizations and government agencies.
  • Analyzed post-disaster impact reports, helping secure additional funding from federal and state agencies, resulting in a 84% increase in available resources.
  • Implemented a scalable recovery plan that reduced the response time for disaster-related incidents by 63%, improving overall team response.
  • Secured housing for 11 individuals who experienced displacement due to procedure, ensuring compliance with all applicable safety and zoning requirements.
  • Optimized recovery timelines by implementing data-driven evaluations using Power BI, leading to recovered budget efficiencies of over 54%.
  • Trained 15 new recovery coordinators on time-sensitive decision-making processes resulting in improved response times by 62%.
  • Worked closely with nonprofits, local governments, and external agencies to distribute recovery resources to 14 regions within 18 months.
  • Collaborated with team of 16 in the development of method.
  • Reduced bureaucratic delays by 34%, streamlining recovery fund disbursements to meet essential emergency needs.
  • Coordinated recovery efforts with cross-functional teams, which resulted in a 32% increase in the speed of project completion under emergency conditions.

Affiliations

  • Affiliated with 2024 Regional Disaster Preparedness Coalition
  • Association of Information Technology Professionals
  • Council on Accreditation for Emergency Management (COAEM)
  • American Society for Public Administration (ASPA) Emergency Management Branch
  • American Medical Informatics Association
  • Disaster Recovery Institute International (DRII) Certification Program
  • United Nations Disaster Management Training Program (UNDMTP)
  • Active Disaster Case Manager with the metric Community Assistance Network
  • Rotary International
  • Participant in the National Preparedness Leadership Initiative (NPLI)

Certifications

  • CompTIA A+ Technician
  • Certified Professional in Supply Management (CPSM)
  • Associate Emergency Manager (AEM)
  • CompTIA Security+
  • Professional Development Series (PDS) certification by FEMA
  • Certified Healthcare Emergency Professional (CHEP)
  • ServSafe
  • Training in Crisis & Emergency Risk Communication (CERC) from Summit Group
  • First Aid/CPR AED Certified from American Red Cross
  • ICOR Certified Organizational Resilience Manager

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