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Skills

  • Regulatory compliance
  • Federal guideline proficiency
  • Conflict resolution with stakeholders and clients
  • Customer service
  • Post office operations
  • Project organization
  • Sorting procedures
  • Team management
  • Fee Collection
  • Operational improvement

Work Experiences

  • Addressed misdelivered, delayed, or damaged mail.
  • Assumed additional leadership duties during peak seasons.
  • Achieved exceptional customer service ratings.
  • Automated inventory systems for mail supplies, reducing discrepancies by 4 units per month and saving over $2 in procurement costs annually.
  • Assumed responsibility for high-value shipments, ensuring accurate delivery and logging of over $7 worth of specialized packages.
  • Automated inventory systems for mail supplies.
  • Assumed additional leadership duties during peak high-volume seasons, coordinating with 16 departments to keep operations running smoothly.
  • Collaborated with external carriers.
  • Assisted with the project management of a new HubSpot, cutting average mail-processing time by 56% after implementation.
  • Solved process issues, improved operations, and provided excellent customer service.

Summaries

  • In production-driven environments, adept at managing fluctuating workloads.
  • Accomplished at balancing multiple priorities.
  • Achieved 16% faster package deliveries.
  • Coordinated between cross-functional teams.
  • Cut misrouting and delays by 47%.
  • Adept in handling high-demand workloads.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adaptable team player adept at conflict resolution and improving customer relations through problem-solving mail tracking and delivery issues within 6 months.

Accomplishments

  • Supervised team of 12 staff members, implementing updated processes that improved productivity by 45% %.
  • Assisted with maintaining proper stock levels and reordering materials, minimizing delays by 27% %.
  • Maintained a recordkeeping system that improved tracking of inbound and outbound deliveries by 85% %.
  • Maintained confidential handling of legal and sensitive documents, ensuring 100% compliance with company policies.
  • Trained new hires in mailroom procedures, reducing onboarding time by 48% %.
  • Collaborated with team of 16 in the development of process.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced returned and undeliverable mail by 69% % through thorough address verification and preprocessing measures.
  • Trained and mentored new mail technicians, improving team performance by 61% % within the first 3 months.
  • Implemented a new packaging process that reduced material waste by 67% % and improved cost efficiency.

Affiliations

  • American Medical Informatics Association
  • Member of Association for Supply Chain Management (ASCM)
  • Registered Mail Technician Achievement Award 2019
  • Mail Distribution and Workflow Optimization Conference 2017
  • Mail Systems Management Association (MSMA)
  • Lean Six Sigma Certification metric - 2024
  • Affiliation with International Mail Distribution Network (IMDN)
  • Certified Records Manager (CRM) PMP for Postal Operations
  • Toastmasters
  • Logistics and Supply Chain Certification 2021

Certifications

  • Salesforce
  • Certified Mail Tracking and Accountability Specialist, Northwind
  • Certified Internal Mail Auditor (CIMA), Meridian
  • Mail Design Professional (MDP) Certification, Meridian
  • Microsoft Certified Systems Engineer (MCSE)
  • Integrated Data Processing Certification for Mailroom Efficiency, QuickBooks
  • Logistics and Mail Handling Certification, Meridian
  • International Mail Handling Guidelines Certification, Ironclad Systems
  • Customer Service Excellence Training, Vantage
  • SHRM Senior Certified Professional (SHRM-SCP)

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