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Skills

  • Budget Management and Cost Control
  • Admissions oversight
  • Therapy programs
  • Seasoned in medical clinical procedures
  • Grant Writing and Fundraising
  • Training and mentoring
  • Drug utilization review
  • Resident care standards
  • Pharmacy operations management
  • Emergency preparedness and disaster recovery

Work Experiences

  • Increased patient satisfaction by 10% within 18 months.
  • Conducted in-service training.
  • Achieved a 23% reduction in noncompliance issues.
  • Achieved results in 2023.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Ordered supplies based on my budget constraints and anticipated usage levels.
  • Conducted weekly care reviews for residents.
  • Collaborated with staff to improve procedures.
  • Collaborated with in-house medical staff.

Summaries

  • Achieved Outstanding Service Award for success in leadership.
  • Coordinate patient admission and discharge.
  • Expert in policy development, program management, and financial management.
  • Assisted living operations, best practices, and regulatory requirements are all familiar territory for this seasoned program manager.
  • Achieved a 43% reduction in manual documentation errors.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Achieved 50% reduction in hospital readmissions by implementing proactive wellness and preventative care measures, improving overall resident health.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Data analysis and workflow optimization experts.
  • With more than 13 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.

Accomplishments

  • Partnered with physical therapy providers to develop wellness programs for residents, improving functional mobility outcomes by 74%.
  • Developed systems to improve facility maintenance, leading to a 16% reduction in downtime and operational disruptions.
  • Developed and maintained staffing schedules for 5 employees, ensuring sufficient care coverage and reducing overtime by 52%, improving operational efficiency.
  • Achieved Scrum Master for the facility, elevating the quality of care and enhancing facility’s reputation in the community.
  • Collaborated with other departments to improve overall service offerings, resulting in increased occupancy by 82% in a competitive market.
  • Initiated a resident wellness monitoring system in collaboration with the clinical and dietitian teams, reducing emergency room transfers by 68%.
  • Supervised medication distribution protocols to ensure 7% compliance with state regulations, reducing medication-related incidents by 45%.
  • Developed robust family engagement strategies by organizing quarterly events, enhancing family participation by 75%, and strengthening resident support networks.
  • Successfully coordinated the admissions process, increasing resident capacity by 25%, while maintaining high levels of care and satisfaction.
  • Directed system that enhanced resident engagement and improved overall participation in social activities by 34%.

Affiliations

  • Certified Memory Care Practitioner Program (CMCP) 2020
  • American Medical Informatics Association
  • Senior Living Certification Commission (SLCC)
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • National Institute on Aging (NIA)
  • Lions Club
  • Council on Social Work Education (CSWE)
  • Long Term Care Professional Leadership Network
  • National Memory Screening Program (NMSP)

Certifications

  • Project Management Professional (PMP)
  • Step Up to Leadership Program Completion - National Center for Assisted Living (NCAL), 2015
  • Bloodborne Pathogens Certification - framework, 2021
  • Certified Case Manager (CCM), administered through the Commission for Case Manager Certification, 2018
  • ServSafe
  • CompTIA A+ Technician
  • First Aid for Caregivers - American Heart Association, 2023
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • National Assisted Living Manager (NALM) Certification - standard, 2016

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