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Skills

  • Hardware and Firmware Upgrades
  • Industry certifications CPA
  • Legacy System Migrations
  • Budgets
  • Remote Issue Troubleshooting
  • Configuring equipment
  • Customer service
  • Operational efficiency improvements
  • Performance Quota Achievement
  • Network Outage Diagnostics

Work Experiences

  • Certified cable installations.
  • New devices and system components were installed and configured by me.
  • Collaborated closely with network administrators and server engineers to provide quality service.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Cut troubleshooting time by the past year per case.
  • Looked for industry trends on social media and through online sources.
  • Demonstrated product capabilities.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with program customers to determine their needs and deliver framework service.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Consistently surpasses monthly service goals by 78% using effective, customer-centered installation approaches.
  • Achieved full compliance with network certifications, elevating service reliability by 23% and streamlining cable installation processes.
  • Achieved a 77% improvement in service reliability.
  • Collaborated with field engineers.
  • Achieved reduction over a 6 months.
  • Completed projects under budget.
  • Telecommunications technician with 4 years of experience in voice, data, and other systems installation.
  • Recognized on a regular basis for outstanding performance and contributions to the Telecommunications and Wireless industry's success.
  • Achieved a 14% reduction in service delays.
  • Excellent planning and communication abilities.

Accomplishments

  • Cut material waste on new projects by $2 through strict adherence to updated structured cabling guidelines.
  • Developed and deployed remote troubleshooting procedures, shrinking customer service wait times by 22%.
  • Installed and maintained fiber optic and coaxial systems, boosting network reliability by 23%.
  • Earned Top Performer for achieving a 31% first-time resolution rate in customer homes.
  • Documented and resolved category which led to metric.
  • Handled large-scale installations and post-service troubleshooting, maintaining a customer satisfaction rating of 17%.
  • Achieved a zero-injury work environment for 4 consecutive months by rigorously enforcing safety protocols.
  • Provided end-users with digital TV setup, leading to an 24% improvement in initial user adoption.
  • Led a team of 11 to enhance business continuity protocols in case of network disruptions, reducing downtime by 19% hours.
  • Led a team in the installation of HubSpot across 12 locations, cutting project timeline by 51% days.

Affiliations

  • Building Industry Consulting Service International (BICSI)
  • National Association of Telecommunications Officers and Advisors (NATOA)
  • WiMAX Forum Telecommunications
  • International Association of Administrative Professionals
  • Toastmasters
  • Association for Computing Machinery
  • International Council of Nurses
  • National Electrical Contractors Association (NECA)
  • Broadband Forum
  • Fiber Optic Association (FOA)

Certifications

  • Certified Cable Telecommunications Master (CCTM) by SCTE®
  • Certified in RF/Fiber Signal Distribution Systems Installation
  • HVAC Technician Certification for Communication Hubs
  • NATE Core Service Technician Certification
  • Fiber Optic Association (FOA) Certified Fiber Optic Technician (CFOT)
  • Structured Cabling Systems (SCS) Installer Certification by BICSI®
  • FCC General Radiotelephone Operator License (GROL)
  • Certified Public Accountant
  • Certified Energy Communications Technician (CECT) by ETA® International
  • Broadband Premises Installer (BPI) by SCTE

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