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Skills

  • Problem resolution
  • Team collaboration
  • Project organization
  • Customer service
  • Operational improvement
  • Case management for high-risk individuals
  • Inmate behavior modification tactics
  • Documentation accuracy
  • Criminal laws
  • Conflict resolution skills

Work Experiences

  • Adhered to strict security protocols.
  • Achieved results within 8 months.
  • Achieved a 40% secure transfer success rate.
  • Awarded Innovation Award for attendance.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Oversaw the delivery of metric project by system team, which resulted in method.
  • Looked for contraband in the building and grounds, as well as the living quarters and work areas.
  • Achieved results over 2022.
  • Answered 13 calls per one year to help customers with their questions and concerns.
  • Analyzed patterns in inmate behavior.

Summaries

  • Years of experience in corrections and law enforcement.
  • Conducted behavior analysis.
  • Collaborative team member.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 24% reduction in substance abuse cases.
  • Compassionate and reliable Correctional Officer Trainee.
  • Collaborated closely with psychologists and mental health professionals, achieving a 53% reduction in violent inmate-staff confrontations through de-escalation strategies.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Conducted facility search operations.
  • Completed high-volume inmate bookings.

Accomplishments

  • Mentored 18 new staff members, leading to a 73% retention rate and improved overall staff competency in security measures.
  • Contributed to facility's excellent standing in external security audits, helping ensure a clean audit report for 12 consecutive years.
  • Awarded Outstanding Service Award for maintaining exemplary record-keeping and administrative work in inmate tracking and reporting systems.
  • Led complaint resolution hearings for inmates, contributing to 49% reduction in tension during conflict resolution processes.
  • Effectively trained staff on new evacuation procedures, reducing overall drill times by 35%, ensuring readiness for real emergencies.
  • Certified in Lean by initiative, applied training to increase security protocols compliance by 22% within the first 18 months.
  • Utilized HubSpot to monitor surveillance footage of high-risk areas, providing real-time reporting which contributed to 6 successful interventions.
  • Achieved PMP in Emergency Response, assisting in a 59% improvement in team readiness during security breach drills.
  • Implemented a random substance screening procedure that lowered positive test results for narcotics by 64% in 2016.
  • Completed thorough inspections of system which resulted in the prevention of 6 security violations and the identification of potential hazards.

Affiliations

  • National Sheriffs' Association (NSA) – Active member contributing to Adobe Creative Suite
  • Association for Supply Chain Management (APICS)
  • Accredited trainee of Arizona Department of Corrections Academy
  • Completed seminar series on Criminal Justice Reform at framework
  • Student member, National Criminal Justice Association (NCJA)
  • Completed 18-hour Crisis Intervention Training (CIT) through the National Alliance on Mental Illness (NAMI)
  • Member of Texas Civil Service Employees Association for Correction Officers
  • Mentored in officer field training program administered by initiative
  • National Institute of Corrections (NIC) training programs in Lean
  • Graduate, Federal Law Enforcement Training Centers (FLETC) Housing Unit Management course

Certifications

  • Ethics in Corrections Certification
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Crisis Intervention Specialist (CCIS)
  • Correctional Health Care Certification
  • Professional Inmate Management Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Prisoner Transportation Training Certification
  • American Correctional Association (ACA) Certification

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