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Skills

  • Communications
  • Business operations
  • Jira expertise
  • Team management
  • Operational improvement
  • Exploratory testing
  • Administrative support
  • Usability testing
  • Cross-platform testing
  • API Testing with Jira

Work Experiences

  • Automated end-to-end testing for key functionalities.
  • Achieved successful third-party audits.
  • Achieved 20% faster test cycles.
  • Used HubSpot to document defects and assisted developers in completing additional testing and resolving issues.
  • Collaborated with development teams to ensure early identification and resolution of high-severity defects, resulting in minimized delays of product releases.
  • Assisted development teams with root cause analysis on post-deployment defects, cutting down investigation time by 73% per issue.
  • Achieved a 79% reduction in production issues.
  • Ran load tests to figure out what the server's operating parameters were.
  • Conducted exploratory testing on projects with little documentation, resulting in the early discovery of 39% critical bugs missed by automated tests.
  • Used Salesforce to plan and implement automated testing scripts, reducing labor hours by 8%.

Summaries

  • Strategic planning Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Strong technical skills and experience in team leadership.
  • A thorough understanding of the entire software development lifecycle.
  • Communicative and team-oriented, with Power BI expertise.
  • Workday and Asana experts with exceptional interpersonal skills.
  • Web Senior Quality Assurance Analyst is a hardworking and dependable Web Senior Quality Assurance Analyst who excels at quality assurance and performance reporting.
  • Process improvement in process settings and data analysis in quality assurance settings.
  • Proficient in promoting initiative by leveraging risk assessment and process improvement knowledge.
  • Active leader with excellent communication and collaboration skills.
  • Motivating leader who has built and managed metric teams in the past.

Accomplishments

  • Streamlined the test case review process, shortening approval time from 15 days to 7 hours, contributing to faster time to market.
  • Coordinated with offshore QA teams in Atlanta, achieving timely and high-quality releases for 3 sprints under aggressive timelines.
  • Implemented automated scripts in framework, reducing manual testing time by 78% and enhancing testing efficiency for Microsoft Excel.
  • Identified and resolved 10 critical issues through root cause analysis in collaboration with the development and product teams.
  • Ran performance stress tests, identifying key areas for optimization that reduced system response times by 61% for Asana.
  • Increased automated test coverage for Power BI by 64% using Tableau, ensuring scalable and repeatable testing practices.
  • Collaborated with cross-functional development teams to resolve critical issues, reducing defect resolution time by 15%.
  • Performed exploratory testing on Asana, identifying 16 critical usability bugs and delivering key insights to the product team.
  • Presented QA results and metrics to stakeholders for critical review, leading to more aligned production goals and improved transparency in testing outcomes.
  • Standardized test processes across teams, resulting in a 68% improvement in team-wide efficiency and reduced lead times to product launch.

Affiliations

  • Attended deep-dive workshops on advanced regression testing methodologies at the yearly Test Automation Summit in 2017.
  • Contributed to forums and panels organized by the Quality Assurance Leadership Council (QALC), specifically around managing distributed and offshore teams effectively.
  • Recipient of the Software Global Testing Award in 2017 for collaborative efforts in executing high-quality end-to-end tests.
  • Accredited member of the National Institute for Software Engineering (NISE), with a concentration in performance testing of web applications.
  • Member of the International Software Testing Qualifications Board (ISTQB) since 2015, with certification in Advanced Test Manager.
  • Developed and contributed to open-source QA tools for full-stack testing, hosted on GitHub and supported by the larger QA community.
  • Received the Lean Six Sigma Green Belt, guaranteeing quality assurance process optimization in high-stakes, deadline-driven environments.
  • Received formal training in SQL Database Validation Techniques, with certification from framework to verify deep-dive backend testing.
  • Active in TestOps, a community for professionals advocating for seamless integration of testing in DevOps environments, ensuring faster release cycles.
  • Attended the Global Quality Summit in 2015, where key discussions revolved around next-generation exploratory testing approaches.

Certifications

  • Microsoft Certified: Azure Fundamentals
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Agile Testing Certification (ICP-TST)
  • First Aid/CPR
  • American Academy of Financial Management (AAFM)
  • Automation Testing using Selenium WebDriver Certification
  • API Testing with Postman Certification – Cedar Works
  • Microsoft Office Specialist (MOS)

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