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Skills

  • Vehicle checklists
  • Component wear analysis and replacement
  • Cross-functional team contribution
  • Complex diagnostics and troubleshooting
  • Fluid adjustments
  • Effective mentoring and skill development
  • Air pressure and tread depth maintenance
  • Metric equipment
  • Engine rebuilds
  • Axle and suspension component replacement

Work Experiences

  • Achieved Employee of the Year for reducing preventative maintenance costs by $12 through the implementation of a component reuse program.
  • Completed major overhauls of trailer suspension systems for customers, significantly improving ride quality for Power BI transport vehicles.
  • Had an excellent attendance record and was always on time for work.
  • Coordinated with fleet managers to proactively schedule maintenance, reducing emergency repair requests by 21%.
  • Built rapport with customers and provided detailed post-repair explanations, improving return customer rates by 37%.
  • Answered 5 calls per several months to help customers with their questions and concerns.
  • Achieved a 83% reduction in breakdown-related accidents.
  • Looked for industry trends on social media and through online sources.
  • Collaborated directly with vendors and customers to reduce average repair time to under 13 hours per trailer, leading to increased customer satisfaction.
  • Achieved Innovation Award for customer service excellence by reducing trailer return rate by successfully addressing service complaints within one year.

Summaries

  • Adhered to DOT safety regulations.
  • Award-winning Trailer Technician.
  • Delivered high-quality frame repairs.
  • Achieved a 78% reduction in return visits.
  • Certified in Scrum Master, allowing specialized service on air ride suspension systems for increased versatility across trailer types.
  • Capable of handling multi-system repairs efficiently.
  • Certified in PMP.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Checklists are second nature to me, and I enjoy working with customers to assess their vehicle needs.
  • Contributed to overall cost savings.

Accomplishments

  • Collaborated with system to streamline parts availability, cutting back-order wait times by 31%.
  • Achieved ITIL in trailer maintenance, which enhanced the quality of repairs and boosted customer satisfaction scores by 56%.
  • Refined brake system tests, shortening post-repair testing by 48% without compromising safety or compliance.
  • Optimized the parts ordering workflow, reducing order delays by 84% and improving repair turnaround across multiple locations.
  • Created custom tools to assist with handling specific trailer parts, reducing overall repair times by 69%.
  • Spearheaded an initiative to analyze common trailer issues, leading to the creation of a 7-step troubleshooting procedure widely adopted by the team.
  • Initiated a tire rotation tracking log using Microsoft Excel, which lowered excessive tire wear by 39% annually.
  • Optimized axle alignment techniques which improved trailers' fuel efficiency by 34%.
  • Participated in cross-training programs to diversify skill sets across suspension repairs, tires, and trailer frames, reducing labor time on mixed-job repairs by 15%.
  • Reduced costs associated with brake repairs by 45% by sourcing alternative replacement parts that met all regulatory standards.

Affiliations

  • Society of Women Engineers
  • Brake Drum & Brake Disc Repair Certification
  • Automotive Fleet and Leasing Association (AFLA) Member 2019-Present
  • American Society of Safety Professionals
  • Toastmasters
  • Automotive Aftermarket Service Association (AASA) 2019-Present
  • Lean Six Sigma Green Belt - Applied for Trailer Repair Process Optimization
  • International Association of Administrative Professionals
  • International Council of Nurses
  • International Society of Automotive Engineers (ISAE)

Certifications

  • Google Certified Professional Cloud Architect
  • CNG (Compressed Natural Gas) Systems Technician Certification
  • Dynamics and Stability in Trailer Repair Certification
  • Hydraulic Systems Maintenance and Repair Certification
  • DOT Compliance for Commercial Motor Vehicles – Harbor & Co. Training Module
  • Certified Trailer Mechanic (CTM) Credential by method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Electrical Systems and Fault Diagnosis Certification for Trailers

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