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Skills

  • Payment tracking systems
  • Inventory management
  • Supervision
  • Project organization
  • Cross-functional collaboration
  • Aged account monitoring
  • MS Office
  • Staff training and mentoring
  • CCTV
  • Bad debt reduction

Work Experiences

  • Worked with others to brainstorm new method possibilities.
  • Collaborated with human resources to resolve complex account cases, reducing charge-offs by 45% annually.
  • Kept my framework knowledge up to date by doing strategic planning and budget management.
  • Learned project management and client relations to help with office needs.
  • Built constructive relationships with vendors and service providers, successfully reducing vendor-related billing issues by 52%.
  • Achieved results in under several months.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Saved money by developing functional solutions to system problems.
  • Achieved a President's Club for significantly improving patient accounts receivable within the first 14 months of tenure.
  • Boosted team performance by 83%.

Summaries

  • Achieved a 82% increase in patient satisfaction.
  • Achieved a 43% recovery rate for high-value delinquent accounts.
  • Patient Account Manager is a dedicated Patient Account Manager who is looking for a Billing Clerk opportunity within a results-oriented team.
  • Billing expert with strong financial reporting skills and experience managing account records.
  • Multilingual and fluent in Mandarin and German, with a strong grasp of cultural differences.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Patient Account Manager.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Achieved a 28% success rate in delinquent account recoveries.
  • Focused and productive, with a strong desire to uphold the Ironclad Systems values through dedication and hard work.
  • Proficient in promoting framework by leveraging strategic planning and data analysis knowledge.

Accomplishments

  • Reduced patient billing complaints by 31% through clear communication of insurance policy changes and accurate financial statements.
  • Enhanced patient satisfaction by reducing the average waiting time for refunds by 17 days through refined refund processing workflows.
  • Standardized patient account closing processes to ensure a 45% improvement in data accuracy and a reduction in post-closure discrepancies.
  • Worked closely with insurance companies to clarify authorization and billing requirements, minimizing claim rejections by 58%.
  • Created and distributed monthly financial reports that provided senior management with actionable insights into patient payment trends and collections performance.
  • Led a team of 4 account representatives, achieving a 32% increase in team productivity and reducing days in accounts receivable (A/R) by 16 days.
  • Monitored patient accounts in real-time using new financial software, identifying trends and proactively reducing late payments by 73%.
  • Implemented a collections system that reduced the number of delinquent accounts by 26% within the first 8 months.
  • Enhanced cash flow management by ensuring all patient charges and credits were processed within 2 business days, resulting in a 49% reduction in financial backlog.
  • Initiated a targeted outreach program to patients with overdue balances, resulting in a 83% increase in on-time payments within the first several months.

Affiliations

  • Completed Certification in Healthcare Compliance (CHC) by the Compliance Certification Board (CCB) - 2021
  • Member, Society for Human Resource Management (SHRM) - Joined to improve healthcare workforce management in 2018
  • National Healthcare Leadership Award Recipient - Recognized by HFMA for outstanding achievement in patient account management in 2015
  • Co-Chair, Patient Payments & Collections Committee, Local HFMA Chapter - Active in organizing monthly meetings since 2024
  • Member, American Association of Healthcare Administrative Management (AAHAM) - 2015 to present
  • Fellow, HFMA - Awarded in recognition of excellence in healthcare financial leadership in 2024
  • Certified Patient Account Manager, Healthcare Financial Management Association (HFMA) - Earned certification in 2024
  • Coordinator, National Healthcare Management Conference - Organized session on automated billing system implementation in 2018
  • Member, Professional Association of Health Care Office Management (PAHCOM) - Joined in 2016 to improve practice management competencies
  • Certified Coding Specialist (CCS), AHIMA - Certification earned in 2015

Certifications

  • Salesforce
  • Certified Healthcare Financial Professional (CHFP)
  • Lean Six Sigma Green Belt Healthcare Certification
  • Licensed Insurance Producer
  • ServSafe
  • Certified Billing and Coding Specialist (CBCS)
  • Health Insurance Portability and Accountability Act (HIPAA) Certification
  • Certified Healthcare Access Associate (CHAA)
  • Apple Certified Associate (ACA)
  • Fundamentals of Health Insurance, Part A & B Specialist (FHIAS)

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