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Skills

  • Invoice generation
  • Automated billing systems implementation
  • Time management skills
  • Team leadership and development
  • Data-driven decision making
  • Project organization
  • Insurance policy knowledge
  • Problem resolution
  • Operational improvement
  • Financial reporting and analysis

Work Experiences

  • Achieved results in under several months.
  • Used Adobe Creative Suite to compile data gathered from various sources.
  • Saved money by developing functional solutions to system problems.
  • Assisted in the creation of framework procedures.
  • Achieved a 58% increase in claims acceptance rate.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Developed a strong professional rapport with vendors and clients.
  • Achieved a 18% success rate.
  • Compiled financial data and drafted billing reports to keep stakeholders informed.
  • Used method software to reconcile financial accounts.

Summaries

  • Miscellaneous student seeking hands-on experience through an internship in team leadership.
  • Professional billing specialist with a track record of drafting financial reports and effectively reconciling outstanding invoices.
  • Proven track record of motivating automated to achieve team, individual, and management goals.
  • Quick-to-learn and ambitious, with a desire to learn and apply new skills in order to advance professionally.
  • Results-oriented Miscellaneous professional with client relations, project management, and stakeholder engagement strengths.
  • Proficient in promoting framework by leveraging strategic planning and data analysis knowledge.
  • Communicative and team-oriented, with Salesforce expertise.
  • Patient Account Manager is a hardworking and dependable Patient Account Manager who excels at workflow optimization and vendor management.
  • Patient Account Manager and team leader with 15 years of experience in standard settings.
  • Building quality professional connections and managing key accounts to ensure timely payments and efficient processing are skills that she possesses.

Accomplishments

  • Developed financial analytics templates that improved the monthly reconciliation process, cutting reconciliation time by 82%.
  • Directed the refund process for patient accounts, ensuring compliance with financial policies and accurate reimbursement of over 3 per month.
  • Monitored patient accounts in real-time using new financial software, identifying trends and proactively reducing late payments by 73%.
  • Reduced patient billing complaints by 31% through clear communication of insurance policy changes and accurate financial statements.
  • Implemented a collections system that reduced the number of delinquent accounts by 26% within the first 8 months.
  • Developed and maintained strong relationships with patients to clarify billing discrepancies efficiently, resulting in a 18% drop in escalated billing concerns.
  • Reconciled patient accounts with insurance records, minimizing discrepancies and reducing billing errors by 74%.
  • Developed and implemented standard operating procedures for patient account reconciliation, reducing errors in financial data entry by 70%.
  • Enhanced cash flow management by ensuring all patient charges and credits were processed within 2 business days, resulting in a 49% reduction in financial backlog.
  • Standardized patient account closing processes to ensure a 45% improvement in data accuracy and a reduction in post-closure discrepancies.

Affiliations

  • Certified Patient Account Manager, Healthcare Financial Management Association (HFMA) - Earned certification in 2024
  • Completed Continuing Education Courses, Healthcare Financial Management Association (HFMA) - Received PMP in 2017
  • Board Member, Local HFMA Chapter - Provided leadership on revenue cycle strategies for enhanced patient payment plans in 2023
  • Completed Certification in Healthcare Compliance (CHC) by the Compliance Certification Board (CCB) - 2021
  • Completion of Continuing Education Workshops through AAHAM on evolving insurance policies - 2018
  • Certified Revenue Cycle Specialist (CRCS), AAHAM - Completed in 2017
  • Active Participant, Health Information and Management Systems Society (HIMSS) - 2023
  • Member, American Association of Healthcare Administrative Management (AAHAM) - 2015 to present
  • Speaker, American Medical Billing Association (AMBA) annual conference - Presented on patient account reconciliation best practices in 2015
  • Active Member, International Association of Medical Billing Specialists (IAMBS) - 2024 to present

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Patient Financial Services (CPFS)
  • Microsoft Office Specialist (MOS)
  • Certified Professional Biller (CPB)
  • Microsoft Dynamics 365 for Finance and Operations Certification
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Healthcare Access Associate (CHAA)
  • Licensed Insurance Producer
  • Epic Resolute PB Certification

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