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Skills

  • Relationship building and management
  • Sales expertise
  • Social media savvy
  • Developing local contracts
  • Mentoring and coaching
  • Checking quotes
  • Order management
  • National accounts
  • Recruiting and Hiring
  • Business development and planning

Work Experiences

  • Addressed issues with sales performance through training and counseling, resulting in an annual sales increase of 13%.
  • Managed teams of up to 10 salespeople and worked with internal department heads to determine and set goals for current and new employees.
  • Set performance benchmarks for customer service, cost control, revenue, process, and profits while recruiting, hiring, and training a high-performing sales and support team.
  • Held weekly one-on-one meetings with each employee to discuss their performance, set goals, and provide personalized coaching.
  • Coached and trained a team of 2 salespeople who were responsible for servicing initiative accounts.
  • Communicated with territory, regional, and strategic managers on a daily basis for account support and strategic planning.
  • Promoted product and service benefits through facility tours and engaging presentations.
  • Conducted research and created custom service proposals for clients.
  • Devised sales objectives and strategies that resulted in increased revenue and profitability.
  • Reviewed regional markets and created lists of potential customers for a team of 12 employees to effectively assign.

Summaries

  • Client relations in metric settings and data analysis in project management settings.
  • Establishing positive, productive, and routine communications in order to build and maintain long-term relationships.
  • Looking forward to taking on a new challenge with a successful team.
  • Experienced Account Manager with more than 15 years of experience.
  • Recognized for standard assessments, regulatory compliance requirements, and data analysis procedures.
  • 6+ years of progressive experience working with process as a hardworking Senior Account Representative.
  • Account Manager with strong client oversight, problem-solving, and relationship-building abilities.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Client Relationship Manager is a hardworking and dependable Client Relationship Manager who excels at strategic planning and budget management.
  • Six Sigma certified

Accomplishments

  • Proposed and implemented automation in reporting processes, cutting manual reporting time by 79% and improving overall data transparency for clients.
  • Negotiated and closed contracts with top-tier clients, securing agreements valued at $7, impacting company revenue growth by 80%.
  • Optimized client communication scheduling using Adobe Creative Suite, improving response rates by 48% across 14 accounts.
  • Collaborated with team of 18 in the development of initiative.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a cross-functional team to redesign the client experience journey, improving NPS score by 37% and reducing churn by 44%.
  • Achieved a 66% increase in customer lifetime value by customizing service offerings based on client data analytics and feedback.
  • Secured 7% repeat purchase rate by coordinating with customer service teams to ensure timely resolution of post-sales inquiries.
  • Introduced personalized client touchpoints and CRM templates that led to a 47% increase in upsell opportunities and cross-functional collaboration.
  • Resolved product issue through consumer testing.

Affiliations

  • Participant, Negotiation and Leadership Program at Harvard Law, refined negotiation skills essential for complex client management and satisfaction.
  • Member, Client Experience Professionals Association (CXPA), actively participated in industry events and professional development workshops.
  • Attendee, Gartner Customer Experience & Technologies Summit, explored the latest trends in client management and tailored communication strategies.
  • Volunteer, Technology and Business Partnership Council, supported tech-based startups in establishing lasting client relationships.
  • Member, International Customer Management Institute (ICMI), engaged in best practice sharing for improving call center operations and client touchpoints.
  • Speaker, National Association of Sales Professionals Virtual Summit, discussed personalized client management and engagement tactics.
  • Contributor, Client-Relationship Building Podcast, shared knowledge on client retention strategies and the importance of trust-based relationships.
  • Member, Professional Pricing Society (PPS), attended annual conferences to stay ahead of industry pricing trends and value propositions.
  • Member, Forbes Business Council, networked with top-tier professionals to exchange knowledge on growth strategies and customer retention.
  • Board Member, Local Chamber of Commerce Client Relations Subcommittee, collaborated on projects promoting small business client engagement.

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Relationship Manager (CBRM) - Vantage
  • Certified Protection Officer (CPO)
  • Apple Certified Associate (ACA)
  • Proficiency in Customer and Account Management Certification - Cedar Works
  • Association for Project Management (APM)
  • Certified Customer Success Manager (CCSM) - Level 1
  • Certified Digital Marketing Professional (CDMP) - Meridian
  • Certified Client Success Strategist - Brightline
  • Real Estate and Business Agent's License

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