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Skills

  • Merchandising expertise
  • Problem resolution
  • Strategic planning
  • Client engagement analytics
  • Miscellaneous expertise
  • Team building
  • Staff training
  • First Aid/CPR
  • MS Office
  • Lead prospecting

Work Experiences

  • Met sales and service targets of $12 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Built long-term relationships with standard clients, resulting in a 21% increase in annual contract renewals.
  • Advised 13 VIP clients on portfolio optimization.
  • Achieved results within one year.
  • Collaborated with marketing.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Achieved Employee of the Year for surpassing team revenue goals by 27%, delivering $10 in monthly recurring revenue through strategic client management.
  • Achieved 34% retention rate among VIP accounts.

Summaries

  • With a background in marketing and sales of 15 products by informing customers of product benefits, workflow optimization and vendor management, enthusiastic sales expert with a background in marketing and sales of 4 products by informing customers of product benefits, data analysis and team leadership.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Portuguese is a bilingual individual who is fluent in both languages.
  • Within Miscellaneous, senior VIP Account Manager and outstanding performer in quality assurance and vendor management.
  • A thorough understanding of the marketplace and competitor offerings can help boost sales by emphasizing product benefits and luring customers away from competitors.
  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.
  • Achieved 62% stronger satisfaction metrics.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Bringing 9 years of experience in this field.
  • Talented sales representative with a proven track record of generating leads and over 15 years of experience.

Accomplishments

  • Resolved product issue through consumer testing.
  • Proactively managed high-profile client relationships, helping the company to retain 28% of top-tier clients annually.
  • Championed advocacy for VIP clients, creating brand ambassadors that drove a 18% increase in incoming referrals.
  • Documented and resolved initiative which led to method.
  • Managed a portfolio of 16 high-value VIP clients, driving a 63% increase in account retention rate, exceeding company benchmarks.
  • Used system to monitor VIP account activity, reducing account churn by 37% and improving customer loyalty.
  • Established key relationships with 10 VIP clients through personalized communication strategies, resulting in 45% sales growth.
  • Spearheaded the implementation of new product offerings for VIP clients, achieving a 32% share of wallet in the luxury segment.
  • Implemented a customer feedback loop that improved the Net Promoter Score (NPS) among VIP accounts by 44% points.
  • Executed customized hospitality experiences for high-net-worth clients that led to a 76% improvement in VIP retention rates.

Affiliations

  • Customer Contact Strategies Conference participant 2021
  • Society for Human Resource Management (SHRM)
  • Association of Information Technology Professionals
  • CX Transformation Leaders Circle
  • Certificate in Business Process Management from system
  • American Marketing Association
  • Association for Computing Machinery
  • National Association of Social Workers
  • Member of Chief Customer Officer (CCO) Network
  • International Association of Business Communicators (IABC)

Certifications

  • Customer Experience Professional (CXPA) Certification - 2015
  • CMM Accredited Customer Manager (ACM) Certification - 2020
  • Google Analytics Certification - 2017
  • ISMM Diploma in Sales and Account Management - 2019
  • Certified Advanced CRM Insights Specialist - Lakeside Partners - 2016
  • International Customer Service Association (ICSA) Certification - 2020
  • Advanced Data Analytics for Customer Relationship Management - Harbor & Co. - 2020
  • Certified Customer Success Manager (CCSM) - 2016
  • Digital Account Management Certificate Program - Cedar Works - 2021
  • CompTIA Security+

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