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Skills

  • Infrastructure planning
  • Client-focused service delivery
  • Project organization
  • Cross-functional team collaboration
  • Budgets
  • First Aid/CPR
  • Technical analysis
  • Relationship development
  • Process improvement strategies
  • Capacity planning and scaling

Work Experiences

  • Achieved Excellence Award for excellence in network operations management, after elevating the performance figures of 18 sites over three years.
  • Achieved 99.9% uptime for system services.
  • Planned and implemented process system hardware and software upgrades, which resulted in system.
  • Improved system security and performance with proactive changes like category and process.
  • Answered 5 calls per several months to help customers with their questions and concerns.
  • Collaborated with cross-functional teams to streamline network operations, cutting response times by 57% and improving communication flow.
  • Was in charge of server infrastructure, quality assurance, staging, and production systems.
  • Achieved a 2-minute reduction in Mean Time to Repair (MTTR) by implementing more effective troubleshooting protocols and escalation processes.
  • Conducted capacity planning and traffic analysis to ensure future scalability, supporting a 60% growth in network demand over 6 months.
  • Conducted capacity planning.

Summaries

  • Within Miscellaneous, senior Network Operations Supervisor and outstanding performer in strategic planning and stakeholder engagement.
  • Network Operations Supervisor with 7 years of successful quality assurance and data analysis experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • System Administrator with 2 years of experience in the field of information technology.
  • Committed to implementing robust troubleshooting protocols.
  • Collaborative professional skilled in working with cross-functional teams to streamline network operations and improve response times by 37%, resulting in enhanced service delivery.
  • Completed projects 15 weeks ahead of schedule.
  • Achieved a 18 minute reduction in MTTR.
  • Years of progressive IT experience 13.
  • Created future investment opportunities.

Accomplishments

  • Improved network scalability by conducting effective capacity planning and traffic analysis, enabling a 59% growth in network traffic over one year.
  • Created comprehensive network performance reports presented to senior leadership, identifying key growth opportunities and influencing future investment strategies.
  • Documented and resolved procedure which led to process.
  • Led a cross-functional team collaboration initiative, decreasing interdepartmental communication bottlenecks and improving project completion time by 47%.
  • Executed an interdepartmental change-control process that improved network configuration changes, decreasing incident rollbacks by 23%.
  • Implemented a disaster recovery plan that ensured 14 months of uninterrupted service during scheduled maintenance and unexpected outages.
  • Implemented proactive network monitoring solutions that reduced network downtime occurrences by 52% and improved response time.
  • Collaborated with team of 6 in the development of category.
  • Trained a team of 4 network technicians on updated monitoring protocols, improving department operational efficiency and response times.
  • Led the rollout of an upgraded VPN solution, improving remote access capabilities for more than 9 users while maintaining a high level of security.

Affiliations

  • Founding Member of the Data Center Networking Consortium - Portland, 2017
  • National Association of Social Workers
  • Accredited Participant of the Wi-Fi Alliance, promoting standards for wireless networking
  • International Association of Administrative Professionals
  • Completed BGP Routing Protocol Mastery Workshop - Ironclad Systems, 2015
  • Active Member of the North American Network Operators Group (NANOG)
  • Contributor to the Distributed Networking Architecture Initiative (DNAI)
  • American Medical Informatics Association
  • Certified Member of Cisco Networking Professionals Society - 2019
  • Society of Women Engineers

Certifications

  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • Certified Wireless Network Administrator (CWNA)
  • Extreme Networks Associate (ENA)
  • Brocade Certified Network Professional (BCNP)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • ITIL Practitioner Certification
  • CompTIA A+ Technician
  • CompTIA Security+ Certification
  • Juniper Networks Certified Specialist (JNCIS)
  • Google Cloud Certified - Professional Cloud Network Engineer

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