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Skills

  • Technical analysis
  • Team leadership and supervision
  • Process improvement
  • Compliance with regulatory standards
  • Cross-functional team collaboration
  • Operational improvement
  • Change management processes
  • Supervision
  • Critical issue troubleshooting
  • Team building

Work Experiences

  • Transported Jira to several months customer locations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Planned and implemented process system hardware and software upgrades, which resulted in system.
  • Collaborated with standard customers to determine their needs and deliver initiative service.
  • Consistently met or exceeded SLAs for network performance.
  • Achieved 99.9% uptime for system services.
  • Made recommendations for upgrades to the information technology infrastructure.
  • Consistently met or exceeded SLAs for network performance, with 81% uptime across all 10 locations under my supervision.
  • Achieved Top Performer for excellence in network operations management.
  • Achieved a 50% improvement in metric applications’ response times.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Costs were consistently reduced while profits were increased.
  • Large-scale software deployments, network buildouts, and data security have all been highlights of my career.
  • Achieved a 59% reduction in unexpected outages.
  • Conducted capacity planning.
  • Committed to implementing robust troubleshooting protocols that improved team response times and achieved consistent SLA targets with uptime at 66% across 10 locations.
  • Achieved zero user impact and unplanned outages.
  • Achieved zero disruptions.

Accomplishments

  • Designed and implemented a network failover solution with zero downtime during critical maintenance events, ensuring 99.9% uptime.
  • Developed and deployed a robust threat detection and mitigation process, reducing potential security risks by 76% in 2020.
  • Implemented a disaster recovery plan that ensured 14 months of uninterrupted service during scheduled maintenance and unexpected outages.
  • Collaborated with the cybersecurity team to fortify network defenses, reducing vulnerability exposure by 34% following a comprehensive risk assessment.
  • Directed capacity planning for large-scale system upgrades, successfully supporting a 65% increase in user demand over several months.
  • Coordinated cross-functional response to security breaches, successfully mitigating all threats with zero user impact over 18 months.
  • Developed real-time network performance dashboards using ServiceNow, allowing for more streamlined monitoring and faster issue identification.
  • Mentored junior network engineers, providing guidance on troubleshooting processes that led to faster diagnosis of network issues.
  • Improved network scalability by conducting effective capacity planning and traffic analysis, enabling a 59% growth in network traffic over one year.
  • Spearheaded an initiative that reduced cross-department troubleshooting times by 38%, greatly improving system resolution accuracy.

Affiliations

  • Active Participant in the International Network Services Forum (INSF)
  • Certified Network Professional, Microsoft Excel by CompTIA - 2023
  • Member of the SANS Internet Storm Center team, specializing in cybersecurity
  • Completed BGP Routing Protocol Mastery Workshop - Ironclad Systems, 2015
  • Member of the Fiber Broadband Association, contributing to infrastructure innovation
  • Member of the Cloud Security Alliance (CSA) with a focus on network security in virtualized environments
  • Project Management Institute
  • Participated in the DevOps Networking Forum, driving automation in network management
  • Completed SD-WAN deployment training - Cedar Works, 2023
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • Microsoft Certified: Azure Fundamentals
  • Certified Network Infrastructure Design Professional (CNIDP)
  • Juniper Networks Certified Specialist (JNCIS)
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Extreme Networks Associate (ENA)
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)

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