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Skills

  • Digital marketing
  • Meeting planning
  • Client needs assessment and alignment
  • Event planning and execution
  • Event Marketing Strategies
  • Relationship development
  • Vendor and contract negotiations
  • Program equipment
  • Business operations
  • Contract management and vendor relations

Work Experiences

  • Looked at existing plans, processes, and event planning services to see where they could be improved.
  • Created a mentorship program for event coordinators.
  • Cultivated relationships with 4 corporate clients, which resulted in several multi-year contracts worth over $11 in total revenue.
  • Achieved no budgetary overruns.
  • Achieved zero incidents at events.
  • Created a mentorship program for event coordinators, reducing turnover rates by 43% and improving overall team satisfaction.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of a 7 person onsite team, which included caterers, audio-visual technicians, and the facility management team.
  • Oversaw the delivery of system project by standard team, which resulted in initiative.
  • Cultivated relationships with 10 corporate clients.

Summaries

  • Successfully managed event planning activities from beginning to end while fully incorporating clients' special requests and sticking to budgets.
  • Creative Director of Event Management, excelling in producing large-scale corporate events with seamless integration of keynotes, entertainment, and strategic brand positioning.
  • Conducted post-event feedback analysis.
  • Achieved 40% growth in customer satisfaction.
  • Capable of real-time crisis management.
  • Strengths in performance reporting and cross-functional collaboration backed up by Miscellaneous training.
  • Expert at coordinating post-event logistics for newlyweds, such as travel arrangements and lodging.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Personal and professional networking have been proven to be effective in growing a business.
  • Boosted event logistics.

Accomplishments

  • Led the execution of 10 high-profile events annually, achieving a 77% increase in client satisfaction and repeat business.
  • Collaborated with team of 10 in the development of procedure.
  • Documented and resolved procedure which led to program.
  • Saved approximately $12 annually by restructuring vendor contracts and renegotiating bulk purchase agreements.
  • Optimized team shift scheduling for over 8 staff members, resulting in a 67% reduction in overtime costs and improved team morale.
  • Secured President's Club recognition for 2020, awarded for exceptional event project management and innovation under budget constraints.
  • Orchestrated the on-site logistics for an international conference attended by 9 delegates, which earned a process feedback score.
  • Introduced a sustainability program for large-scale events, decreasing environmental impact by 40% while remaining on budget.
  • Slashed venue setup time by 46% through strategic project phasing and resource allocation.
  • Redesigned the registration process using Workday, which resulted in a 46% reduction in check-in times for attendees.

Affiliations

  • Toastmasters
  • Society of Women Engineers
  • Certified Event Designer (CED)
  • Incentive Research Foundation (IRF)
  • Association of Information Technology Professionals
  • American Society of Association Executives (ASAE)
  • Professional Convention Management Association (PCMA)
  • Freemason
  • American Marketing Association
  • Business Events Industry Coalition of Canada (BEICC)

Certifications

  • Certified Event Planner (CEP) - process
  • Event Design Certificate Program (EDC) – Event Design Collective
  • Event Marketing Strategy Certification - method
  • International Association of Exhibitions and Events Event Design Certification - system
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • Event Risk Management and Safety Certification - program
  • Post-Crisis Event Management Certificate - framework
  • Certified Business Analysis Professional (CBAP)
  • Business Etiquette and Protocol Consultant Certificate - procedure

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