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Skills

  • Venue selection
  • First Aid/CPR
  • Conflict resolution in high-pressure environments
  • Problem resolution
  • Event ROI Evaluation
  • Project organization
  • Vendor and contract negotiations
  • Crisis management and emergency response planning
  • Volunteer management
  • Wedding trends proficiency

Work Experiences

  • Designed unique, branded experiences.
  • Crafted strategic alliances.
  • Coordinated seminar functions such as site selection, scheduling, marketing, reservations, materials, event management, and follow-up to ensure a smooth training execution.
  • Collaborated with the creative team to design unique, branded experiences that increased sponsorship renewals by 42% across 2019.
  • Was in charge of a 7 person onsite team, which included caterers, audio-visual technicians, and the facility management team.
  • Achieved no budgetary overruns.
  • Transported QuickBooks to two years customer locations.
  • Created a mentorship program for event coordinators, reducing turnover rates by 43% and improving overall team satisfaction.
  • Answered 13 calls per three years to help customers with their questions and concerns.
  • Chaired a cross-department task force to introduce inclusion initiatives in company events, which led to a 60% increase in diversity in attendee demographics.

Summaries

  • Conducted post-event feedback analysis.
  • Committed to achieving 26% year-over-year audience growth.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in performance reporting and cross-functional collaboration backed up by Miscellaneous training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Conducted post-event feedback discussions.
  • Adhered to strict Seattle regulations.
  • Created cohesive event narratives.
  • Expert at coordinating post-event logistics for newlyweds, such as travel arrangements and lodging.
  • Accomplished event leader.

Accomplishments

  • Led the execution of 10 high-profile events annually, achieving a 77% increase in client satisfaction and repeat business.
  • Optimized team shift scheduling for over 8 staff members, resulting in a 67% reduction in overtime costs and improved team morale.
  • Managed logistics for 15 high-impact events, ensuring an overall positive brand experience with a 18% increase in post-event brand recognition.
  • Negotiated sponsorship deals with 11 major industry partners, generating over $16 in event revenue.
  • Successfully managed a virtual/hybrid event for 17 global participants, achieving a metric% increase in satisfaction over previous in-person events.
  • Developed a comprehensive vendor procurement strategy, reducing costs by 35% while maintaining high-quality service.
  • Directed a crisis management plan during standard, ensuring the safety and well-being of 18 attendees with minimal disruptions.
  • Achieved a 53% reduction in venue setup costs by managing the bid process and securing more favorable vendor rates.
  • Implemented a cloud-based event management tool (ServiceNow), improving event planning efficiency and decreasing project timelines by 80%.
  • Collaborated with team of 10 in the development of procedure.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Event Planners Association (EPA)
  • American Society of Association Executives (ASAE)
  • International Association of Exhibitions and Events (IAEE)
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Event Service Professionals Association (ESPA)
  • International Luxury Hotel Association (ILHA)
  • American Medical Informatics Association
  • Special Events Advisory Board (SEAB)
  • Lions Club

Certifications

  • Certificate in Event Management - program
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP) - Project Management Institute
  • Emergency Planning for Events Certification - system
  • Certified Sustainable Event Professional - Events Industry Council
  • Social Media Marketing for Events Certification - standard
  • Certified Special Events Professional (CSEP) - International Live Events Association
  • Salesforce
  • Certified Venue Professional (CVP) - process

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