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Skills

  • Personality disorder treatment aptitude
  • Healthcare risk management
  • Electronic health record (EHR) implementation
  • Psychotropic medications knowledge
  • Case management proficiency
  • Social skills teacher
  • Operational efficiency improvement
  • Accreditation and compliance expertise
  • Clinical staff turnover reduction
  • Interdisciplinary care team collaboration

Work Experiences

  • Achieved a 83% reduction in patient readmission rates.
  • Mediated conflicts between families in order to clarify and resolve underlying issues.
  • Was in charge of a caseload of 10 patients who had substance abuse issues as well as co-occurring Axis I and II disorders.
  • Conducted performance reviews.
  • Coordinated cross-functional teams to launch a patient-centered care program, increasing patient satisfaction scores by 37%.
  • Helped clients transition smoothly by encouraging and reassuring them throughout the process.
  • Led educational seminars and lectures at local community mental health centers to raise awareness of mental health symptoms and issues.
  • Achieved a 28% reduction in hospital-acquired infections.
  • Achieved a 33% increase in procedural accuracy rates.
  • Developed team-building sessions for 7 physicians.

Summaries

  • Advanced process counseling techniques, as well as expertise in crisis intervention strategies for patients.
  • Collaborated on complex care plans.
  • Attracted 70% more patients.
  • Accomplished healthcare leader skilled in EHR software implementation, achieving a 64% increase in operational efficiency and reducing documentation errors.
  • Achieved a 76% increase in operational efficiency.
  • Collaborative healthcare manager with a focus on improving care plans for complex cases, reducing average recovery time by 52%.
  • Achieved growth in 12 months.
  • Portuguese is a bilingual mental health counselor who is fluent in both languages.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved $8 savings.

Accomplishments

  • Facilitated interdepartmental communication among 9 departments to address bottlenecks, resulting in 62% enhancement in overall clinic operation efficiency.
  • Created and facilitated employee engagement and training programs which reduced staff turnover by 38%, contributing to a more cohesive clinical environment.
  • Documented and resolved initiative which led to metric.
  • Coordinated the establishment of a walk-in clinic service, increasing patient intake by 70% without compromising quality of care.
  • Developed customized care plans for patients with complex conditions, improving patient health outcomes and reducing emergency readmissions by 84% %.
  • Supervised clinical operations for Columbus clinic including the coordination of care for over 10 doctors and patients, leading to a 24% increase in efficiency.
  • Monitored and revamped patient triage processes, achieving 44% improvement in critical case management and patient flow.
  • Developed strategic partnerships with local healthcare providers, fostering referral networks that increased new patient appointments by 84%.
  • Collaborated with healthcare vendors to negotiate more favorable supply contracts, saving 10 annually in medical equipment costs.
  • Led the successful implementation of initiative, which reduced operational errors by 68% and improved data accuracy across all healthcare providers.

Affiliations

  • American Health Information Management Association (AHIMA)
  • Healthcare Billing & Management Association (HBMA)
  • Association for Computing Machinery
  • American Marketing Association
  • National Association of Health Services Executives (NAHSE)
  • Society for Human Resource Management in Healthcare (SHRM Healthcare)
  • National Association of Healthcare Quality (NAHQ)
  • Freemason
  • Certified Medical Manager (CMM)
  • Medical Directors Association (MDA)

Certifications

  • Practice Workflow & Information Management Redesign Specialist Certification - 2017
  • Advanced Telemedicine Certification - 2019
  • ServSafe
  • Certified Medical Practice Executive (CMPE) - 2021
  • Healthcare Financial Management Association Certification (HFMA) - 2020
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Certified Healthcare Compliance Specialist (CHCS) - 2015

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