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Skills

  • Immunizations
  • Staff management
  • Project oversight
  • Wellness services
  • Client relationship management
  • Community outreach and service expansion
  • Community needs assessment and service adaptation
  • Multilingual communication and diverse service delivery
  • Implementation of mental health wellness programs
  • Drug inventory management

Work Experiences

  • Demonstrated 58% growth in key performance metrics.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Coordinated with category to ensure the senior center passed all required inspections and certifications, maintaining a zero-deficiency record for 6 years.
  • Achieved a 73% improvement in program diversity.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Developed a crisis management framework that reduced incident response times and enhanced safety measures for 4 residents and 12 staff.
  • Designed community outreach programs.
  • Automated daily tasks.
  • Curated a comprehensive calendar of activities.

Summaries

  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Develop and lead an office staff that is productive and efficient.
  • Pursuing a similar position that requires a lot of focus and dedication.
  • Achieved a 11% increase in intergenerational programs.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Recognized on a regular basis for outstanding performance and contributions to the Childcare industry's success.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Achieved 14% compliance.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.

Accomplishments

  • Revamped the resident activities schedule based on direct feedback, enhancing personalization and increasing overall member engagement by 26% over a 3 months period.
  • Designed and launched intergenerational programming that bridged gaps between seniors and local youth, achieving a 74% increase in member retention.
  • Negotiated with local vendors to secure cost-effective procurement contracts, realizing an annual budgetary saving of $12.
  • Documented and resolved standard which led to framework.
  • Led the implementation of a 2015-long facility upgrade project, enhancing safety compliance and improving service offerings for 8+ senior clients.
  • Established community partnership with Northwind which led to a 19% increase in donations and improved access to health and wellness services.
  • Designed and launched an emergency preparedness plan that ensured 18 staff were trained in rapid response, resulting in zero incidents during critical situations.
  • Directed crisis management plans that mitigated emergency situations quickly, reducing risk to both staff and seniors by 22% and ensuring compliance with local regulations.
  • Collaborated with team of 10 in the development of process.
  • Championed a resident advocacy program, enabling better communication between seniors and administrative staff, directly contributing to a 21% rise in satisfaction ratings.

Affiliations

  • Freemason
  • Lions Club
  • Council on Aging of Denver
  • American Society of Safety Professionals
  • Senior Resource Alliance system
  • International Association of Administrative Professionals
  • Advisory Board Member, Senior Housing Support Organization Denver
  • American Society on Aging (ASA)
  • National Association of States United for Aging and Disabilities (NASUAD)
  • Association of Information Technology Professionals

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Senior Center Manager (CSCM)
  • Salesforce
  • Certified Professional in Aging Services Risk Management (CPASRM)
  • Crisis Prevention and Intervention Certification
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate in Nonprofit Management and Leadership
  • ServSafe

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