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Skills

  • Luggage Handling & Inventory
  • Cross-functional team collaboration
  • Travel coordination
  • Organization
  • Business operations
  • Relationship development
  • Kitchen Efficiency Optimization
  • Equipment malfunction prevention
  • Cash handling accuracy
  • First Aid/CPR

Work Experiences

  • Organized food items on serving trays and in carry-out packages in preparation for delivering completed orders to customers.
  • Working well with other food service team members helped me build brand loyalty and achieve customer satisfaction.
  • Decreased incident reports by 28%.
  • Transported pans, kettles, and trays of food to and from work stations, the stove, and the refrigerator in accordance with safety standards.
  • Addressed in-flight concerns.
  • Coordinated with cross-functional teams.
  • Collaborated with maintenance teams to ensure aircraft cleanliness, maintaining adherence to health and safety standards.
  • Processed credit cards, debit cards, and gift cards, as well as accepting transaction payments and making change for cash payments.
  • Collaborated with the administrative team to organize crew schedules, successfully decreasing personnel conflicts by 83%.
  • Cooked to perfection initiative food items by following recipes to cut, chop, and combine ingredients in the proper amounts and with proper technique.

Summaries

  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • When managing multiple tasks and communicating with customers, he remains calm and focused.
  • Knowledge of Salesforce in depth, as well as budget management and workflow optimization abilities.
  • Crew Assistant is a hardworking and dependable Crew Assistant who excels at budget management and risk assessment.
  • With training in system cuisine, I am knowledgeable about front of house and back of house protocols.
  • Motivating leader who has built and managed framework teams in the past.
  • Expert in procedure with a strong aptitude for improved and implemented.
  • Crew Assistant for category establishments is a knowledgeable food service worker with a strong background.
  • At framework, I'm ready to take on a new challenge.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.

Accomplishments

  • Managed heavy luggage loading and unloading operations in coordination with ground crew, minimizing flight delays related to improper weight distribution.
  • Inspected safety equipment for functionality pre-flight, ensuring all emergency gear was compliant with FAA standards and reducing in-flight safety incidents.
  • Trained and onboarded 10 new crew members in FAA regulations, food safety procedures, and customer interaction, improving team performance by 24%.
  • Collaborated with maintenance crew to resolve cabin issues, ensuring a 83% reduction in passenger complaints about aircraft cleanliness on 5 long-haul flights.
  • Reduced operational gaps by volunteering for critical shifts, resulting in a 26% decrease in under-staffed flights over a two years.
  • Developed communication sequences to report equipment issues to maintenance teams, reducing resolution time by 53%.
  • Resolved 11 international passenger complaints through active listening strategies, achieving customer satisfaction ratings of 39% in post-flight surveys.
  • Partnered with ground logistics teams to streamline passenger baggage handling, reducing baggage delays by 42%.
  • Optimized catering processes by adhering strictly to loading and restocking procedures, reducing food waste by 31% and improving passenger meal service.
  • Utilized conflict resolution skills to address 3 passenger complaints per flight, significantly improving customer experience ratings as measured by post-flight surveys.

Affiliations

  • Participant in yearly educational sessions offered by the Aircraft Owners and Pilots Association (AOPA).
  • Active volunteer with the International Air Cargo Association (TIACA), contributing to organizational logistics workshops.
  • Ongoing member of the Aviation Supplies Organization (ASO), leading discussions on in-flight service stocking and logistics.
  • Contributor to the International Civil Aviation Organization (ICAO) Knowledge Exchange Platform, discussing regulatory updates and compliance.
  • Involved with the American Association of Airport Executives (AAAE), attending webinars on managing flight crew fatigue.
  • Member of the International Air Transport Association (IATA), attending annual conferences on crew safety and flight operations.
  • Completed a Certification of Airline Operations through the National Business Aviation Association (NBAA).
  • Completed Customer Service Excellence training accredited by the Airport Operations Council International (ACI).
  • Member of the International Society of Safety Professionals (ISSP), with an emphasis on improving ground crew and in-air protocols.
  • Enrolled in professional development courses through the International Society of Transport Aircraft Trading (ISTAT).

Certifications

  • Professional Crisis Management Certification (Vantage, 2015)
  • Hospitality or Retail Inventory Management Certification Northwind, 2022
  • SHRM Certified Professional (SHRM-CP)
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Conflict Resolution Certification Lakeside Partners 2024
  • Customer Service and Tourism Certification metric, 2022
  • Association for Project Management (APM)
  • Certified Food Handler initiative, 2015

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