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Skills

  • Data analysis and reporting
  • Team leadership and supervision
  • Digital content promotion
  • Asset loss prevention measures
  • Catalogue and sort procedures
  • MS Office
  • Guest services
  • Communication and collaboration with external partners
  • Relationship development
  • Digital Resource Management

Work Experiences

  • Achieved uptime rates above 23%.
  • Attended by over 5 patrons.
  • Achieved 34% higher checkouts of featured titles.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Answered 5 calls per 18 months to help customers with their questions and concerns.
  • Assisted in organizing and maintaining over 11 library materials, ensuring proper cataloging and shelving according to Salesforce.
  • Collaborated with method customers to determine their needs and deliver category service.
  • Looked for industry trends on social media and through online sources.
  • Assisted in updating outdated catalog records, improving user search accuracy and reducing time spent searching for documents by 22% minutes.
  • Organized and kept detailed records on equipment usage, materials logs, and circulation activities for Library Technical Assistant.

Summaries

  • Achieved 62% better search results.
  • Committed to continuous process improvement, revitalized outdated cataloging records and improved search accuracy by 42% in 6 months.
  • Consistently surpasses patron service expectations, handling 8 inquiries monthly and providing expert advice on catalog navigation and usage of research databases.
  • Accomplished Library Technical Assistant with demonstrated leadership in managing a team of 14 aides, ensuring a 82% improvement in material reshelving.
  • Cleared 20% of outdated items.
  • Self-motivated and dedicated to improving guest service through effective operations.
  • Assists with usage of research databases.
  • Created effective campaigns.
  • Library Technical Assistant is a multi-talented Library Technical Assistant who is consistently rewarded for planning and operational improvements.
  • Library Technical Assistant with 6 years of successful team leadership and client relations experience.

Accomplishments

  • Created a streamlined cataloging procedure for fine arts materials, resulting in a 45% faster cataloging turnaround time for exhibits.
  • Collaborated with 11 local schools to introduce a mobile library service, driving 15% increase in youth readership within three years.
  • Trained library staff on new digital cataloging procedures, increasing data accuracy by 58% while reducing cataloging time.
  • Audited and reorganized the library’s periodical collection, reducing staff retrieval time by 70% minutes per request.
  • Monitored and optimized the interlibrary loan system, improving request fulfillment time by 27% while maintaining excellent patron feedback.
  • Developed and maintained workflows for managing interlibrary loan processes across 11 partner libraries, decreasing request fulfillment time by 41%.
  • Documented and resolved system which led to method.
  • Assisted in the acquisition and implementation of Power BI, resulting in enhanced data retrieval and circulation efficiency by 85%.
  • Assumed responsibility for e-book promotion strategies, increasing digital borrowing rates by 31% over two years.
  • Designed and conducted a training program focused on new LMS technology, ensuring 4 staff were proficient and increasing system efficiency by 18%.

Affiliations

  • Association of Information Technology Professionals
  • Rotary International
  • Society of College, National and University Libraries (SCONUL)
  • American Library Association (ALA)
  • The Bibliographical Society of America (BSA)
  • Digital Preservation Coalition (DPC)
  • International Federation of Library Associations and Institutions (IFLA)
  • Association for Information Science and Technology (ASIS&T)
  • Consortium of Academic and Research Libraries in Portland (CARLI)
  • Music Library Association (MLA)

Certifications

  • Associate of Science in Library Science
  • CompTIA A+ Technician
  • Certified Digital Information Specialist by Beacon Labs
  • ALA Certified Technical Assistant Training by 2017
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Customer Service and User Experience in Libraries Certification
  • Google Certified Professional Cloud Architect
  • CompTIA A+ for Public Access Computer Maintenance

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