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Skills

  • Insurance billing
  • Community outreach planning
  • RFI Scanners
  • Problem resolution
  • Team management
  • Data analysis for program evaluation
  • Report writing and documentation
  • Grant Writing and Fundraising
  • Communications
  • Collaboration with local governments and agencies

Work Experiences

  • Adhered to onboarding guidelines.
  • Helped social workers develop, coordinate, and lead programs that provided high-quality metric support.
  • Management recognized me for providing outstanding customer service.
  • Answered questions and responded to inquiries to provide a high level of service to patients.
  • Analyzed engagement trends.
  • Achieved a 58% improvement in public awareness.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Achieved results over a two years.
  • Adjusted programs accordingly.
  • Assisted in implementing new services.

Summaries

  • Initiative, process, and initiative are all available.
  • Proven track record of motivating improved to achieve team, individual, and management goals.
  • Communicative and team-oriented, with Asana expertise.
  • Ability to thrive in a team-based or self-motivated environment.
  • Adept at managing community programs’ logistical and administrative functions, producing consistent results in reduced incident rates and increased engagement.
  • Achieved retention rates above 31%.
  • Achieved 17% growth in program awareness.
  • Knowledge of Workday in depth, as well as vendor management and project management abilities.
  • Miscellaneous student seeking hands-on experience through an internship in process improvement.
  • Strong technical skills and experience in vendor management.

Accomplishments

  • Developed and disseminated educational materials to support program participants, increasing awareness of available resources by 35%.
  • Planned and managed transportation logistics for a program, supporting 9 vulnerable individuals annually by providing critical free services.
  • Facilitated the onboarding of 7 volunteers, improving the training process and helping ensure retention of 28% after 2022.
  • Negotiated service contracts with local vendors, reducing program expenses by 73%, while maintaining high program standards.
  • Utilized CRM software (HubSpot) to track and assess participant engagement data, contributing to program evaluation and future planning efforts.
  • Coordinated the delivery of essential services to 3 residents impacted by program, ensuring timely support and relief efforts.
  • Worked with a team of 9 staff to provide consistent, high-quality services across 18 community outreach programs, improving engagement rates.
  • Drafted and delivered quarterly program assessment reports, helping supervisors realign resource distribution and increase overall program efficiency.
  • Designed and launched a needs assessment survey that reached 12 community members, identifying key areas for program expansion.
  • Directed resource allocation for 6 community projects, ensuring effective completion within budgetary constraints.

Affiliations

  • Participated in the Local Chamber of Commerce Nonprofit Roundtable for Community Development process
  • Participant in the National League of Cities events, advocating for urban education and youth programs
  • Affiliate of the Community Development Society (CDS) in Raleigh
  • Volunteer and Program Assistant with the Red Cross Disaster Relief division, coordinated logistics for community recovery efforts
  • Volunteer, Habitat for Humanity, leading local initiatives to engage community members in housing projects
  • Active Member, International Association for Volunteer Effort (IAVE) process
  • Member, Public Relations Society of America (PRSA), focusing on community engagement communications
  • Certified Grant Proposal Writer from the initiative, focusing on funding for community projects
  • Member of the Network for Social Work Management, focusing on enhanced program integration and service delivery
  • Certified Mediator in Community Dispute Resolution Practice 2020

Certifications

  • Nonprofit Management Professional Certificate - category - 2021
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP) – 2015
  • Grant Writing Certificate - Beacon Labs, 2020
  • Cisco Certified Network Associate (CCNA)
  • Data Analysis for Social Impact Certificate - Brightline - 2015
  • Salesforce
  • Certificate in Social Marketing for Nonprofits - Northwind - 2018
  • Certification in Email Marketing - ServiceNow - 2023

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