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Skills

  • Writing reports
  • Spreadsheet management
  • Administrative support
  • Scheduling and calendar management
  • Eligibility forms completion
  • Meeting arrangements
  • Documentation and control
  • Presentation design
  • Appointment setting
  • Financial aid application processing

Work Experiences

  • Oversaw 3 calendars in order to coordinate meetings, appointments, and events strategically.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Created new filing and organizational procedures that helped the company save $11 per one year in labor costs.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 10 ring.
  • Checked framework documents for method errors and corrected them before submitting them to Financial Aid Administrative Assistant.
  • Followed up with students and their families about missing or incomplete application information, as well as the status of their applications.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.

Summaries

  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Financial Aid Administrative Assistant is an attentive and personable administrative support professional with 13 years of experience in fast-paced office environments.
  • Portuguese and French are both fluent.
  • Processes checks and awards, provides information, and answers questions about financial aid.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Proven track record of updating offices and increasing overall productivity.

Accomplishments

  • Assisted over 18 students in completing financial aid forms, resulting in a 20% reduction in errors and faster processing times.
  • Managed communications with scholarship providers, ensuring timely receipt and disbursement of over 8 in awards.
  • Documented and resolved category which led to program.
  • Updated database records for 12 students, ensuring timely and accurate reflection of financial aid adjustments.
  • Led monthly financial aid workshops on campus that increased student awareness of aid options, reaching an attendance of over 14 participants.
  • Worked with IT to troubleshoot and resolve system issues in financial aid processing software, reducing downtime by 77%.
  • Part of a cross-departmental initiative to improve workflow processes, reducing document processing times by 85% hours per week.
  • Monitored incoming financial aid applications and processed them within several months, meeting compliance deadlines set by federal and state guidelines.
  • Assisted in the development and launch of a financial aid literacy program, improving awareness of scholarship opportunities by 50%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Recipient of the Financial Aid Service Excellence Award 2022
  • Toastmasters
  • Association of Information Technology Professionals
  • Freemason
  • Federal Student Aid (FSA) Training Attendee 2024
  • College Scholarship Service’s (CSS) Participating Member
  • American Marketing Association
  • Contributor to the State Higher Education Executive Officers Association (SHEEO)
  • Certified Federal Work-Study Coordinator ITIL in collaboration with Brightline

Certifications

  • Google Certified Professional Cloud Architect
  • CRM Software Management Certification - Workday
  • ServSafe
  • IPEDS Data Collection Cycle Training - 2015
  • Salesforce
  • Certified Advanced Federal Student Aid (FSA) Trainer
  • Certificate in Higher Education Administration - Beacon Labs
  • Certified Financial Aid Administrator (FAAC)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Educational Planner (CEP)

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