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Skills

  • High-stakes negotiation with high-value clients
  • Active listening and empathetic communication
  • Client follow-up and personalized communication
  • Event coordination for dealership promotions
  • Product lifecycle management
  • Customer needs assessment
  • Competitive market analysis
  • Client Relationship Management (CRM)
  • Competitive
  • Cold Calling and Lead Generation

Work Experiences

  • Achieved growth over one year.
  • Had a thorough understanding of vehicles, market conditions, and customer purchasing preferences.
  • Closed sales by overcoming objections, making sales requests, negotiating prices, and signing purchase contracts.
  • Achieved a 10% increase in specific model sales.
  • Conducted test drives and demonstrated vehicles and features.
  • Responded to potential customers' phone and email inquiries.
  • Was in charge of a sales team that generated $10 in monthly revenue.
  • Increased my monthly income by $5.
  • Achieved results within one year.
  • Conducted test drives and demonstrated vehicle features.

Summaries

  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Auto Sales Representative who is well-versed in Portuguese and adept at establishing relationships with customers in order to promote products.
  • Reliable Retail Sales professional with exceptional sales, customer service, and relationship-building abilities.
  • Achieved a consistent 45% close rate.
  • Auto Sales Representative with 9 years of experience selling foreign and domestic automobiles.
  • Years of success in the industry 4.
  • Committed to staying up to date on features, products, and operations in order to provide excellent service to all customers.
  • Detailed knowledge of sales strategy and merchandising methods.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Accomplished professional with a proven ability to develop winning sales strategies for QuickBooks vehicles, surpassing dealership targets by 36% annually.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved a 22% increase in customer retention by implementing follow-up programs post-sale.
  • Mentored new sales representatives, improving departmental sales by an average of 40% within 4 months.
  • Created and maintained detailed sales reports and forecasts that helped upper management refine sales strategies.
  • Collaborated with compliance to increase after-sales service revenue by 50% through targeted promotions.
  • Increased customer satisfaction by 68% through active listening and personalized vehicle recommendations.
  • Collaborated with marketing team to design and launch targeted digital advertising, increasing lead generation by 84% within several months.
  • Documented and resolved category which led to standard.
  • Closed high-ticket sales of $4, consistently surpassing monthly sales quotas.
  • Organized regular dealership promotional events, leading to a 35% boost in qualified leads and walk-in traffic.

Affiliations

  • Certified Automotive Sales Professional (CASP)
  • Society of Hispanic Sales Professionals
  • Fellowship of the International Society of Marketing and Sales Analysts
  • Certified Sales Professional (CSP) through the Manufacturer's Representatives Educational Research Foundation (MRERF).
  • Professional Sales Certification through Sales Management Association
  • Institute of the Motor Industry (IMI)
  • American Marketing Association
  • National Independent Automobile Dealers Association (NIADA)
  • Society of Human Resource Management
  • American Medical Informatics Association

Certifications

  • Certified Automotive Marketing Specialist (CAMS) - initiative
  • Advanced Dealership Sales Management Training - Brightline
  • Effective Negotiation in Sales Certificate - initiative
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Automotive Digital Marketing Professional (CADMP) - standard
  • CRM and Sales Funnel Management Certification - [HubSpot, 2015]
  • Certified Automotive Finance Manager – Meridian
  • Certificate in Automotive Digital Retailing - program
  • Digital Marketing Certification - HubSpot Academy

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