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Skills

  • Customer service
  • Budget and resource planning
  • Network security
  • Firewalls
  • JBoss
  • Budgets
  • Business Requirement Translation into IT Solutions
  • TCP/IP protocol
  • SonicWall
  • Team management

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Resolved issues with LAN, WAN, and voice system operational components.
  • Achieved a 36% reduction in response time.
  • Advanced technical capabilities and innovation.
  • Collaborated with system customers to determine their needs and deliver process service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved 48% higher efficiency.
  • Wrote and maintained custom scripts to improve system efficiency and performance time.
  • Achieved innovative gains.
  • Collaborated extensively with vendors to customize SAP, achieving 100% operational compatibility with enterprise-wide integration within 18 months.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accurately predicted future technology needs.
  • Collaborates closely with vendors to customize and integrate large-scale enterprise systems, achieving 100% operational compatibility within the past year.
  • Advisory Systems Engineer is a multi-talented Advisory Systems Engineer who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Systems Engineer with 17 years of experience.
  • Advisory Systems Engineer with 12 years of successful budget management and team leadership experience.
  • Within Miscellaneous, senior Advisory Systems Engineer and outstanding performer in vendor management and team leadership.
  • Contributed to technical decisions.
  • Achieved a 66% improvement in network performance.

Accomplishments

  • Achieved 81% increase in client satisfaction by aligning technical solutions to meet evolving business needs during advisory meetings.
  • Engineered real-time analytics dashboards leading to improved decision-making and a 63% increase in operational efficiency.
  • Developed and implemented risk management protocols for IT systems, decreasing cybersecurity incidents by 37% year-over-year.
  • Spearheaded a nationwide system rollout, ensuring compliance with Six Sigma standards, with zero major incidents reported.
  • Led systems integration for a complex cloud migration project, resulting in a 22% boost in service reliability and a $13 cost reduction.
  • Granted elite status in OSHA for implementing a far-reaching IT risk assessment plan that reduced potential vulnerabilities.
  • Drove a cross-function initiative for network redundancy, achieving 29% uptime for high-availability systems.
  • Utilized machine learning algorithms to improve hardware utilization efficiency, resulting in $15 in cost savings over 11 years.
  • Mentored a team of 16 junior engineers, increasing overall productivity by 83% and reducing critical issues by 26%.
  • Enhanced data security measures using key industry standards, leading to 58% fewer security breaches across regional operations.

Affiliations

  • Participant, Cloud Native Computing Foundation (CNCF), QuickBooks User Group
  • American Medical Informatics Association
  • Certified Member, Project Management Institute (PMI), specializing in IT Project Management, 2023
  • Certified Practitioner, Microsoft's Azure DevOps Professional Network, 2024
  • Alumni Chair, Advanced Computing Systems Association (USENIX), Systems Engineering Track
  • Certified Member, Cloud Security Alliance (CSA), focusing on secure cloud deployments
  • Association for Supply Chain Management (APICS)
  • Graduate, method Computer Science & Systems Engineering Alumni, Class of 2018
  • Certified Member, IT Service Management Forum (itSMF), 2020
  • Contributor, Linux Foundation, focusing on Cloud and Virtualization technologies

Certifications

  • Amazon Web Services (AWS) Solutions Architect – Professional
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Microsoft Certified: Azure Solutions Architect Expert
  • Certified Kubernetes Administrator (CKA)
  • Certified in Risk and Information Systems Control (CRISC)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • First Aid/CPR Certified
  • Certified Software Quality Assurance Engineer (CSQA)
  • Certified Information Systems Auditor (CISA)

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