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Skills

  • TSO
  • Storyboarding
  • Team Leadership
  • COM
  • Disaster Recovery Auditing
  • User support
  • Business operations
  • Capacity and scalability planning
  • Software Life Cycle Management
  • Adobe Acrobat

Work Experiences

  • Implemented company policies, technical procedures, and standards for data, report, and access integrity and security.
  • Looked at hardware and software to see how efficient, dependable, and compatible it was with existing systems.
  • Used a pipe and filter model to locate bottlenecks and to enable measurement of system resource usage and process behavior at all operations' boundary limits.
  • Was in charge of supervising and directing six technical direct reports on network activities.
  • Analyzed RFP responses and devised a cost-effective pricing strategy.
  • Was in charge of overseeing creative projects from conception to completion, as well as overseeing outside vendors.
  • Evaluated facilities to determine telecommunications system capacity and requirements.
  • User support activities, such as system problems, corrective actions, resolution status, and completed equipment installations, were meticulously documented.
  • Built the foundation for an application platform to support the transition from client-server product lines to enterprise architectures and services.
  • Taught junior members of the IT team about network security and data circuit troubleshooting.

Summaries

  • Performance reporting abilities of a team-player are consistently praised.
  • Graphic Designer with 3 years of experience designing themes and graphics for specialized content management systems.
  • To provide exceptional user support, he is gifted in both technical troubleshooting and customer service.
  • Talented Communications Technician seeking a position in Chicago or the surrounding area as a Telecommunications Manager.
  • Within Telecommunications and Wireless, senior Telecommunications Manager and outstanding performer in client relations and workflow optimization.
  • Successful client relations and cross-functional collaboration Communications Technician.
  • Telecommunications expert with outstanding leadership, training, and personnel management abilities.
  • Reliable Communications Technician with experience troubleshooting and installing metric and procedure systems and hands-on training.
  • A capable team player who can work with little to no supervision.
  • Telecommunications Manager is a multi-talented Telecommunications Manager who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Planned and executed capacity upgrades which allowed for 65% higher traffic and an improved bandwidth experience.
  • Led the design and installation of an extensive internal telecommunications network, supporting 10 employees across 7 locations.
  • Method Designed IT support strategy that clearly defined workflow between external clients, application teams, and infrastructure team.
  • Performance Management: Successfully deployed complex end-to-end business intelligence solutions that delivered business value to functional organizations. Facilitated effective working relationships between client, partners and project teams throughout project lifecycles.
  • Created a vendor performance tracking system that ensured adherence to SLAs, improving vendor accountability and service levels by 76%.
  • Analyzed and restructured the telecommunications disaster recovery plan, reducing potential downtime risk by 49% in emergency scenarios.
  • Disaster Recovery Planning: : framework metric Technical Support:: framework method
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Directed the transition to a cloud-based telecommunications system, resulting in a 23% reduction in communication costs across 2 branches.
  • Collaborated with engineering teams to reallocate underutilized resources, reducing overcapacity issues by 24%.

Affiliations

  • Member of the International Telecommunication Union (ITU) working groups
  • Affiliated with Information Systems Audit and Control Association (ISACA), focusing on cybersecurity in telecommunications
  • Part of the Association for the Advancement of Artificial Intelligence (AAAI) for AI-driven telecommunication solutions
  • Participant in Project Management Institute's (PMI) telecommunications initiatives
  • Affiliated with the Computing Technology Industry Association (CompTIA), specializing in telecommunication certifications
  • Project Management Institute
  • Attended Best Practices Forum at the Global Forum on Cyber Expertise (GFCE) related to telecommunications security
  • Active participant in the Society of Cable Telecommunications Engineers (SCTE) events
  • Rotary International
  • Participant in the European Telecommunications Standards Institute (ETSI) working groups

Certifications

  • ServSafe
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Data Center Specialist (CDCS)
  • Mitel Certified Associate – MiVoice MX-ONE
  • CCDP Design
  • Certified Data Center Infrastructure Expert (CDCE)
  • First Aid/CPR Certified
  • Certified VoIP Engineer
  • Microsoft Azure Fundamentals Certification

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