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Skills

  • Criminal law
  • Punctuality
  • Safety and security
  • Business operations
  • Problem resolution
  • Physical stamina
  • Budgets
  • Supervision
  • Communications
  • CCTV monitoring and footage analysis

Work Experiences

  • Assessed and deflected issues in emergency situations quickly.
  • Boosted guest satisfaction scores by 85% %.
  • Achieved reduction over 2017.
  • Kept a physical presence at the entrances and exits and carefully monitored the CCTV.
  • Achieved zero guest-related security incidents in 2022.
  • Assisted with nighttime patrol in parking lots.
  • Performed CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
  • Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
  • Answered questions and provided directions.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

Summaries

  • Hotel Security Guard with 3 years of successful performance reporting and team leadership experience.
  • Excellent observational, problem-solving, and decision-making skills, as well as a detail-oriented personality, unmatched integrity, and sound judgment.
  • Capable of keeping personnel, the building, and the equipment safe.
  • Physically able to monitor a location using advanced security cameras.
  • Adept in incident response as a Hotel Security Guard.
  • Responds to situational assessments, such as criminal acts, fires, and medical emergencies, in a timely and appropriate manner, while remaining alert, attentive, and vigilant at all times.
  • Accomplished Hotel Security Guard.
  • Familiar with a variety of weapons and well-versed in effective emergency response and conflict de-escalation strategies.
  • Accomplished Hotel Security Guard with a strong focus on staff training. Revised evacuation procedures and conducted training for 18 staff, reducing emergency response times by 23%. Certified in Lean.
  • Clear understanding of process improvement and strategic planning as well as process improvement training.

Accomplishments

  • Stayed updated on local and state hotel security regulations, ensuring the hotel consistently passed mandatory security audits and evaluations.
  • Successfully coordinated with emergency services during fire and evacuation drills, meeting hotel certification standards annually.
  • Adhered to strict confidentiality standards when handling sensitive information, ensuring zero data breaches or irresponsible data sharing incidents.
  • Reduced employee theft incidents by 42% through implementing a rigorous staff check system.
  • Worked closely with front desk and concierge operations to ensure seamless communication in the event of security or safety incidents.
  • Resolved product issue through consumer testing.
  • Utilized conflict de-escalation techniques during guest altercations, achieving a 62% favorable resolution rate without involving outside law enforcement.
  • Implemented advanced surveillance technology to minimize blind spots in security coverage, increasing disturbance interception success by 48%.
  • Documented and resolved process which led to initiative.
  • Managed on-the-ground security responses during metric, minimizing impacts to operations and protecting assets valued at over 5.

Affiliations

  • International Association of Administrative Professionals
  • Hospitality Security Professionals Association
  • International Council of Nurses
  • National Organization of Security Guards
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners
  • Association for Supply Chain Management (APICS)
  • National Notary Association
  • Certified Physical Security Professional (PSP)
  • Local Hotel and Lodging Association
  • Hotel Security Management Association

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Physical Security Professional (PSP) - ASIS International
  • Verbal Judo or Tactical Communication Training – Harbor & Co.
  • Fire Safety Training - National Fire Protection Association (NFPA)
  • Basic Life Support (BLS) – American Red Cross or American Heart Association
  • Workplace Violence Prevention Certification - Northwind
  • Customer Service Excellence in Security – Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CPR/AED/First Aid – American Red Cross or American Heart Association
  • Conflict Resolution and Mediation – Beacon Labs

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