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Skills

  • Divorce and custody issues
  • Customer service
  • Client-Focused Mindset
  • Family reunification specialist
  • Client resource access maximization
  • First Aid/CPR
  • Skilled community-based case manager
  • Psychosocial assessments expert
  • Partnership development
  • Team building

Work Experiences

  • Gathered and provided information to coordinating agencies so that clients could receive the best possible guidance.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Conceived programs that improved residents’ daily life skills, resulting in stronger independence ratings by 66%.
  • Achieved a 81% reduction.
  • Provided comprehensive therapeutic services to children, adolescents, and adults to support child welfare and prevention services.
  • Conducted crisis intervention training.
  • Had an excellent attendance record and was always on time for work.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 66% reduction in reported incidents.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Group Home Provider is a multi-talented Group Home Provider who is consistently rewarded for planning and operational improvements.
  • Achieved a 65% success rate in client transitions.
  • Costs were consistently reduced while profits were increased.
  • Collaborated closely with local service agencies.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Aimed at behavioral improvement.
  • Group Home Provider with 2 years of successful vendor management and quality assurance experience.
  • Achieved 63% improvements in mental well-being.
  • Achieved a 33% adherence rate to medication schedules.
  • Collaborative care professional with a history of advocating for vulnerable populations, securing $16 in grant funding for facility and program development.

Accomplishments

  • Developed a peer mentorship program that improved client social engagement by 55%, fostering a supportive community atmosphere.
  • Reduced recurring maintenance costs by 72% through proactive preventative repairs in the group home facility.
  • Developed a medication tracking system that reduced errors by 69% and improved on-time administration compliance.
  • Streamlined intake process, cutting processing time by 17% while maintaining compliance with regulatory standards.
  • Led crisis intervention strategies, reducing emergency room visits by 64% for high-risk clients.
  • Successfully passed state compliance audit with zero deficiencies by preparing comprehensive care and administrative documentation.
  • Managed a client caseload of 8, ensuring personalized care plans were followed and progress was regularly monitored.
  • Documented and resolved process which led to system.
  • Facilitated staff training programs, resulting in a 48% improvement in employee performance and retention.
  • Facilitated monthly training for all staff in crisis de-escalation techniques, resulting in a 59% reduction in client behavioral incidents.

Affiliations

  • International Association of Healthcare Safety and Security
  • Society of Women Engineers
  • International Council of Nurses
  • Jaycees
  • Certification in Crisis Intervention and De-escalation Techniques
  • Freemason
  • Social Services/Child Welfare Advisory Board
  • National Case Management Society of America
  • Association of Information Technology Professionals
  • National Human Services Assembly

Certifications

  • Behavioral Health and Crisis Response Certificate by Illinois (2020)
  • Universal Precaution Training Certification by Beacon Labs (2024)
  • Nonviolent Crisis Intervention (NCI) Certification by Beacon Labs (2016)
  • Certificate in Human Services and Disability by program (2016)
  • CompTIA Security+
  • Salesforce
  • Apple Certified Associate (ACA)
  • Certified In-Home Health Care Provider by Brightline
  • CompTIA A+ Technician
  • Certified Supervisor for Safe and Therapeutic Environments by Cedar Works (2019)

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