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Skills

  • Staff management
  • Pharmacy operations management
  • Fast-tracking authorization processes
  • Drug utilization review
  • Customer service
  • Occupancy strategies
  • Healthy meal preparation
  • Patient care coordination
  • Relationship building and retention
  • Medication dispensing

Work Experiences

  • Reviewed and explained insurance plans to patients in order to ensure that they understood payment policies and procedures completely.
  • Assisted patients with complex health conditions.
  • Increased patient satisfaction by 18% within 6 months.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 2%.
  • Achieved a 21% improvement in patient health outcomes.
  • Reviewed walk-in patient referrals and double-checked requirements to expedite processing.
  • Achieved a 30% improvement in follow-up rates for post-discharge patients by designing a tailored visitation plan and follow-up schedule.
  • Achieved zero audit findings over 18 months.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Achieved results over a the past year period.

Summaries

  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • With more than 17 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Achieved high satisfaction ratings.
  • Achieved a 18% decrease in no-shows.
  • Accomplished healthcare professional adept at coordinating complex cases, facilitating communication across providers, and reducing patient wait times by 26% in a 11-bed facility.
  • Pursuing a similar position that requires a lot of focus and dedication.
  • Offering 14 years of experience maintaining confidential records, organizing schedules, and liaising between medical staff and patients, accommodating and energetic professional.
  • Achieved a 20% decrease in emergency room admission times.
  • Achieved a 51% reduction in denials.

Accomplishments

  • Coordinated post-discharge care plans by ensuring follow-up and timely referrals, resulting in a 84% increase in patient adherence to prescribed health regimens.
  • Utilized automated appointment tracking systems to manage schedules for over 6 patients, resulting in a 85% reduction in missed appointments.
  • Established a partnership with category to increase services to underserved populations, achieving a 49% greater outreach in 2018.
  • Assisted senior management in introducing targeted patient follow-up procedures for post-discharge care, improving follow-up rates by 58%.
  • Enhanced practice efficiency by introducing an electronic health record (EHR) system workflow management tool, boosting administrative productivity by 53%.
  • Coordinated treatment plans for patients referred from emergency departments, facilitating timely specialist consultations and reducing waiting times by 11%.
  • Mentored junior staff in the principles of medical service coordination and patient advocacy, helping reduce error rates in documentation by 22%.
  • Led the integration of new service pathways for patients transitioning between hospital and outpatient care, resulting in 84% fewer readmissions within 12 days post-discharge.
  • Improved patient satisfaction ratings by 15% through the design and establishment of a new system for addressing complaints within 11 hours.
  • Collaborated with team of 6 in the development of system.

Affiliations

  • American Heart Association (AHA) Professional Membership
  • Society of Women Engineers
  • Commission for Case Manager Certification (CCMC)
  • Association of International Certified Professional Accountants (AICPA) – Healthcare Specialty
  • Association of Medical Service Providers, Boston
  • International Council of Nurses
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • Certified Coding Specialist (CCS), Ironclad Systems
  • Toastmasters

Certifications

  • Six Sigma Green Belt in Healthcare Process Improvement
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • Certified Health Information Technician (RHIT)
  • ServSafe
  • Certified Public Accountant (CPA)
  • Accreditation in Medical Billing and Coding (MB&C)
  • Certified in Healthcare Compliance (CHC)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce

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