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Skills

  • Customer relationship management (CRM) systems
  • Conflict resolution within healthcare teams
  • Medical terminology
  • Electronic Health Records (EHR) management
  • Multidisciplinary team collaboration
  • Patient records management
  • Drug inventory management
  • Patient scheduling
  • Training and mentoring
  • Fast-tracking authorization processes

Work Experiences

  • Achieved a 28% improvement in follow-up rates.
  • Worked with 18 team members to provide high-quality care to over 16 patients in a one year.
  • Reviewed walk-in patient referrals and double-checked requirements to expedite processing.
  • Organized patient charts by filing them properly and transcribing relevant information.
  • Used QuickBooks to reconcile expenses by maintaining ledgers and analyzing accounts receivable and payable.
  • Analyzed quarterly patient satisfaction data.
  • Conducted interviews with patients in order to record case histories, confirm insurance eligibility, and obtain referrals.
  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.
  • Administered medications without delay.
  • Achieved zero audit findings over 18 months.

Summaries

  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Costs were consistently reduced while profits were increased.
  • Develop and lead an office staff that is productive and efficient.
  • Coordinate patient admission and discharge.
  • Achieved a 46% improvement in clinical outcomes.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Exceptional communicator and proven problem solver.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Hope to help Beacon Labs achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Strengths in data analysis and strategic planning backed up by Healthcare training.

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 6 in the development of system.
  • Reduced overall departmental costs by $243,000 through a comprehensive analysis of insurance denials and enhancement of billing practices.
  • Coordinated treatment plans for patients referred from emergency departments, facilitating timely specialist consultations and reducing waiting times by 11%.
  • Partnered with the local health department to administer metric, reaching 17 participants and improving access to preventative care services.
  • Coordinated post-discharge care plans by ensuring follow-up and timely referrals, resulting in a 84% increase in patient adherence to prescribed health regimens.
  • Improved patient satisfaction ratings by 15% through the design and establishment of a new system for addressing complaints within 11 hours.
  • Implementing evidence-based protocols that led to a 52% reduction in hospital readmission rates for high-risk patient populations.
  • Implemented new case management protocols that aligned with managed care guidelines, enhancing efficiency in patient case handling by 60%.

Affiliations

  • American Medical Billing Association (AMBA)
  • Case Management Society of America (CMSA)
  • National Association of Medical Staff Services (NAMSS)
  • American Institute of Healthcare Compliance (AIHC)
  • Patient Access Certification from the National Association of Healthcare Access Management (NAHAM)
  • Healthcare Financial Management Association (HFMA)
  • Public Health Accreditation Board (PHAB)
  • Commission for Case Manager Certification (CCMC)
  • Association of International Certified Professional Accountants (AICPA) – Healthcare Specialty
  • Project Management Institute

Certifications

  • CPR/BLS Certification through American Heart Association (AHA)
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Documentation Improvement Practitioner (CDIP)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Certified Patient Service Specialist (CPSS)
  • Certified Public Accountant
  • Certified Compliance Professional (CCP) by HCCA
  • National Certified Medical Assistant (NCMA) by NCCT

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