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Skills

  • COBRA, ACA, and FMLA compliance
  • Supervision
  • Business operations
  • Post-enrollment satisfaction surveys
  • Employee benefits education and training
  • Relationship development
  • Customer service
  • Benefits-related employee workshops
  • Open enrollment process optimization
  • Employee satisfaction metrics

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved zero employee escalations.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Current job descriptions were created to support consistent, market-based systems.
  • Achieved zero compliance violations.
  • Administered FMLA benefits.
  • Administered COBRA, ACA, and FMLA benefits with zero compliance violations or employee escalations.
  • Achieved 45% higher satisfaction rate.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Built relationships with benefits vendors.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Accomplished in COBRA, ACA, and FMLA administration with a proven record of maintaining zero compliance violations during 11 years.
  • Adept at leading cross-functional teams to streamline benefits administration, reducing data discrepancies by 73% and improving overall accuracy.
  • Comprehensive knowledge of healthcare transition management, ensuring successful moves to more affordable plans with enhanced outcomes for employees.
  • Benchmarked benefits packages against industry standards.
  • Comprehensive knowledge of healthcare transition management.
  • 4+ years of experience administering benefits programs.
  • Analytical professional skilled in preparing detailed benefits reports for leadership, resulting in $13 in strategic savings for the company in 2018.
  • Dedicated to learning, growing, and succeeding in Human Resources.
  • Accomplished in transitioning employers to new healthcare plans, realizing per-employee cost savings of $12 while enhancing employee options.

Accomplishments

  • Documented and resolved standard which led to initiative.
  • Reduced discrepancies in healthcare and insurance claim data by 71% using data validation techniques and benefits software integration.
  • Educated employees on healthcare, wellness, and retirement benefits, leading to a 63% increase in utilization of flexible spending accounts.
  • Conducted thorough audits of benefits packages, reducing potential federal violations and preventing $4 in fines for non-compliance.
  • Analyzed healthcare claims data and successfully identified inefficiencies, leading to managed-care savings of $3 per employee annually.
  • Identified potential issues with the current benefits structure, preventing 11 incidents of regulatory non-compliance and penalties.
  • Delivered ongoing benefits education sessions, helping employees save $11 annually in healthcare costs through smarter plan utilization.
  • Developed an incentive-driven benefits program, showing a marked improvement in staff retention and reducing recruitment costs by $17.
  • Collaborated with finance and accounting teams, successfully balancing the benefits budget and freeing up an additional $3 for employee incentives.
  • Reviewed employee feedback and usage data, recommending cost-effective plan adjustments that resulted in projected savings of $8 annually.

Affiliations

  • Employee Benefit Research Institute (EBRI)
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • American Society for Healthcare Human Resources Administration (ASHHRA)
  • Employee Benefits Leadership Forum (EBLF)
  • National Institute of Pension Administrators (NIPA)
  • Rotary International
  • National Business Group on Health (NBGH)
  • Certified Employee Benefits Specialist (CEBS) program membership
  • Global Benefits Association (GBA)

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Compensation Professional (CCP)
  • Retirement Plans Associate (RPA)
  • Certified in Long-Term Care (CLTC)
  • Certified Payroll Professional (CPP)
  • Accredited Investment Fiduciary (AIF)
  • Apple Certified Associate (ACA)
  • Family and Medical Leave Act (FMLA) Specialist Certification
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)

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