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Skills

  • Document filing
  • Regulatory compliance
  • System equipment
  • Team management
  • Staff development
  • Interdisciplinary team collaboration
  • Team building
  • System coding understanding
  • Public speaking
  • Materials preparation

Work Experiences

  • Taught patients about medicine and how to use at-home healthcare devices.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Procedure helped me achieve $78,000.
  • Achieved 48% fewer recurrences.
  • Amended hospital policies.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 31% reduction in reoccurring issues.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Achieved a 74% improvement in overall patient experience.

Summaries

  • Successful in coordinating busy offices and maintaining a professional demeanor in high-pressure situations.
  • Accomplished in managing patient intake processes, leading to a reduction in wait times by 5 through online scheduling for 17 patients daily. Consistently exceeds satisfaction targets.
  • With a talent for collaboration and an eye for detail, I'm an expert at scheduling and medical billing.
  • Knowledgable in a variety of design and testing methodologies.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Achieved a 55% decrease in grievances.
  • Patient Relations Coordinator is a multi-talented Patient Relations Coordinator who is consistently rewarded for planning and operational improvements.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Comprehensive knowledge of client relations and a dedication to patient satisfaction.

Accomplishments

  • Resolved product issue through consumer testing.
  • Resolved escalated patient complaints within three years, leading to an overall reduction in complaints by 23%.
  • Saved the organization 3 in annual operational costs by identifying key areas for process and protocol improvement in patient services.
  • Reduced patient processing times in the department by 5 minutes per case by introducing new procedural guidelines.
  • Designed and implemented a customer service training module that improved patient relations scores by 29%.
  • Trained team of 12 on new policies that improved triage efficiency, resulting in an 31% increase in timely responses to patient concerns.
  • Managed post-care follow-up procedures for finance, helping to identify critical areas for improvement and reducing call-backs by 81%.
  • Received high approval marks for delivering exemplary patient support services during peak operational periods, with satisfaction levels of 79%.
  • Reduced patient wait times by 16% through the implementation of an online intake and appointment system.
  • Facilitated conflict resolution between patients and staff, reducing formal complaints by 79% within several months.

Affiliations

  • Certified in Emotional Intelligence in Healthcare (EIH) with standard
  • Rotary International
  • Certified Healthcare Consumer Advocate (CHCA) through program
  • Toastmasters
  • Project Management Institute
  • American Hospital Association (AHA) Member
  • Contributor to Quarterly Patient Satisfaction Reviews at system
  • Volunteer Coordinator for Patient Support Programs at Cedar Works
  • Patient Experience Institute (PXI)
  • Society of Women Engineers

Certifications

  • CompTIA Security+
  • Master Class in Patient Satisfaction Strategy by Cedar Works
  • Healthcare Leadership Certification from procedure
  • Certified Professional in Patient Advocacy (CPPA)
  • Cisco Certified Network Associate (CCNA)
  • Certified in Healthcare Customer Service Excellence
  • Patient-Centered Care Certificate from Brightline
  • Healthcare Conflict Resolution Certification
  • Certified Professional in Mediation and Conflict Resolution
  • Health Law and Policy Certificate by Harbor & Co.

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