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Skills

  • Framework equipment
  • Staff management
  • Business operations
  • Budget forecasting and management
  • Cross-functional collaboration
  • Customer Relationship Management (CRM)
  • Problem resolution
  • Kitchen staff coordination
  • Event coordination
  • Centralized tour management software

Work Experiences

  • Identified operational flaws and took corrective action to address initiative and process concerns while also facilitating system.
  • Achieved 63% on-time tour completions.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Collaborated with suppliers and vendors to improve operational efficiency, reducing wait times for travel and logistics by 84%.
  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
  • Collaborated with the marketing team to create compelling content for system, growing follower count by 83% and boosting tour sales.
  • Used previous supply needs and forecasted business levels to estimate required supplies.
  • Communicated effectively with diverse groups of international travelers, creating cohesive and enjoyable experiences despite language and cultural barriers.
  • Analyzed customer feedback data.
  • Collaborated with local communities to build authentic cultural experiences that were later recognized with the President's Club.

Summaries

  • Multitasking, safety management, and decision-making skills are all strengths.
  • Applied advanced problem-solving skills.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Built long-lasting client relationships.
  • Collaborative problem solver.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • With Power BI training, I am knowledgeable about system management.
  • Collaborative problem solver, working cross-functionally with marketing and operations teams to enhance brand visibility and grow social media presence by 37%.

Accomplishments

  • Piloted a staff training program on advanced itinerary planning tools, leading to a 15% reduction in booking errors and customer complaints.
  • Resolved product issue through consumer testing.
  • Led the planning and execution of multi-day journeys for groups of 12 participants, ensuring seamless logistics across Chicago for improved customer experience.
  • Collaborated with regional teams to optimize tour pricing strategies, resulting in 25% margin improvement across Atlanta.
  • Mentored and developed a team of 14 journey coordinators, fostering growth and improving team performance by 32% over 2022.
  • Collaborated with team of 10 in the development of method.
  • Developed itineraries tailored to seasonal trends, resulting in 23% improvement in client satisfaction and optimizing resources by 3 hours per week.
  • Negotiated partnerships with local vendors, securing exclusive deals that reduced costs by 23% and enhanced customer satisfaction through unique offerings.
  • Recognized for achieving a 38% increase in customer retention by personalizing itineraries based on client preferences and past feedback.
  • Played key role in reducing department-wide overhead costs by 22% through proactive supplier negotiations and vendor relationship improvements.

Affiliations

  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • Event Industry Council (EIC) Member
  • International Association of Administrative Professionals
  • Jaycees
  • Virtual Tour Business Alliance (VTBA) Member
  • World Tourism Organization (UNWTO) Affiliate
  • National Association for Interpretation (NAI)
  • Association for Supply Chain Management (APICS)
  • Certified Meeting Professional (CMP)

Certifications

  • Food & Beverage Management Certificate
  • Certified Hospitality Supervisor (CHS)
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Certified Travel Counselor (CTC)
  • Certified Travel Associate (CTA)
  • International Tour Management Institute Certification (ITMI)
  • SHRM Certified Professional (SHRM-CP)
  • Social Media Marketing Professional Certification Microsoft Excel
  • Certified Specialist of Wine (CSW)

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