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Skills

  • Sanitizing understanding
  • Relationship development
  • Data-driven decision making
  • Conflict resolution
  • Staff coaching and mentoring
  • Budget Management
  • Time management
  • Customer service
  • Budgets
  • Cost reduction strategies

Work Experiences

  • Conducted regular one-on-one meetings.
  • Developed a rewards system.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Analyzed daily sales trends.
  • Achieved results within the past year.
  • Analyzed daily sales trends to identify areas for improvement, resulting in an increase of $15 in revenue over 8 months.
  • Assigned tasks to crew members.
  • Addressed customer complaints and concerns directly, recovering customer loyalty by 17% within 6 months.
  • Allowed employees to multitask effectively.
  • Addressed customer complaints and concerns.

Summaries

  • Achieved measurable efficiencies.
  • Experienced Crew Member Team Leader with a track record of building and motivating strong restaurant teams to assist 4 customers on a daily basis.
  • Achieved 16% higher customer satisfaction scores.
  • Coached a team to improve productivity.
  • Adept at maintaining open communication.
  • Within Food and Beverage, senior Crew Member Team Leader and outstanding performer in data analysis and project management.
  • Analyzed sales trends.
  • With Tableau training, I am knowledgeable about initiative management.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • With customers and team members alike, be upbeat and positive.

Accomplishments

  • Achieved 35% staff satisfaction by implementing transparent feedback loops and regular performance reviews.
  • Led a team of 9 crew members during high-intensity service hours, ensuring smooth operations and timely task completion.
  • Collaborated with team of 11 in the development of process.
  • Utilized data-driven practices to improve supply ordering processes, cutting surplus by 79% and saving the company $101,000 annually.
  • Successfully handled crisis situation during peak hours, preventing a metric escalation and maintaining customer satisfaction.
  • Worked collaboratively with other department administrators to implement new operational processes, resulting in a 25% increase in consistency between shifts.
  • Optimized product stocking frequency based on sales trends, aligning inventory management with real-time demand and reducing shrinkage by 6.
  • Trained and onboarded 14 new hires in compliance, safety procedures, and workplace policies, resulting in quicker ramp-up times for new staff.
  • Led daily briefing sessions to ensure alignment with operational goals, improving team responsiveness and speed of execution.
  • Reduced downtime during non-peak hours by 75% through strategic adjustments to prep and cleaning schedules.

Affiliations

  • Association for Computing Machinery
  • International Association for Conflict Management (IACM) - Focused Training on Conflict Resolution Techniques
  • American Management Association (AMA) - Leadership Development Affiliation
  • Jaycees
  • Toastmasters International - Improved Meeting Facilitation Skills
  • Freemason
  • Institute of Supply Chain Management (ISM) - Focused on Inventory Management Best Practices
  • Association of Information Technology Professionals
  • Society for Human Resource Management (SHRM) - Coursework on Team Performance Evaluations
  • National Institute for Occupational Safety and Health (NIOSH) - Certification in Workplace Safety

Certifications

  • Certified Diversity & Inclusion Leader by Beacon Labs
  • CompTIA Security+
  • Advanced Leadership & Team Building Certification by Beacon Labs
  • Certified Hospitality Supervisor (CHS)
  • CPR and First Aid Certification by Harbor & Co.
  • Certified Benefits Professional (CBP)
  • Process Improvement Certification by Beacon Labs
  • Leadership & Management Certification by Cedar Works
  • Apple Certified Associate (ACA)
  • Food Handler Certification by Colorado

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