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Skills

  • Excellent communication
  • Customer service excellence
  • Contract auditing
  • Quick learner
  • Heavy lifting
  • Customer needs assessment
  • Tax preparation
  • CRM Systems
  • Business Development
  • Microsoft Office

Work Experiences

  • Created multi-threaded admin web applications based on initiative.
  • Boosted the shop’s market share in Portland.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Consistently reduced troubleshooting time by two years.
  • Collaborated with the senior technician team.
  • Coordinated installation of aftermarket performance upgrades, increasing specialty jobs by 62% on a quarterly basis.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Conducted advanced troubleshooting on electric vehicles.
  • Calibrated vehicle alignment systems.
  • Achieved Innovation Award for 2018.

Summaries

  • Accomplished mechanic with advanced diagnostic skills.
  • Consistently exceeded monthly service quotas by 16 repairs.
  • Built long-term relationships with returning customers.
  • Achieved a 85% reduction in workplace accidents.
  • Customer-focused Sales Representative with 10 years of experience solving problems for clients.
  • Adept at consultative selling.
  • Adaptable Technician with expertise in diagnostic tools.
  • Professional with 12 years of progressive experience in the field who is highly organized and detail-oriented.
  • Built long-term relationships with clients.
  • Committed to customer service excellence.

Accomplishments

  • Implemented a waste reduction initiative, cutting down on unused materials and lowering excess inventory costs by 17%.
  • Implemented a thorough pre-delivery inspection process that achieved a 15% defect-free rate, reducing the need for post-sales repairs.
  • Achieved Six Sigma in vehicle diagnostics, leading to a 56% reduction in diagnostic errors and increased repair accuracy.
  • Conducted advanced troubleshooting on engine management systems, consistently resolving 54% of issues that improved fuel efficiency by 19%.
  • Contributed to a company-wide initiative to integrate eco-friendly repair processes, reducing shop waste by 56% and promoting sustainability.
  • Specialized in suspension and alignment services, increasing customer retention by properly diagnosing and fixing hard-to-identify issues.
  • Consistently maintained a customer satisfaction rate of 16% through high-quality repairs and clear communication.
  • Assisted in developing and maintaining relationships with parts vendors, negotiating a reduction in parts costs by 59% over three years.
  • Reduced warranty claim rework by 21% through detailed inspections and proper adherence to manufacturer repair protocols.
  • Managed a Jira-integrated maintenance database that reduced scheduling conflicts and ensured timely service completion by 15%.

Affiliations

  • Active participant in workshops hosted by the National Automotive Technicians Education Foundation (NATEF), focusing on preventative maintenance techniques.
  • Member of process Automotive & Heavy-Duty Equipment Mechanics Association to engage with the latest industry technologies and practices.
  • Active member of Automotive Communications Council (ACC), allowing strategic insights into industry trends on customer service and product innovation.
  • Completed Diesel Mechanic Certification from program, gaining a specialization in heavy vehicles and working with designated optima parts suppliers.
  • Participated in technical seminars hosted by the International Automotive Technicians Network (iATN), gaining exposure to emerging diagnostic technologies.
  • Attended technical conferences like procedure, gaining expertise in cutting-edge tools and maintenance software for modern vehicle systems.
  • Member of the Society of Automotive Engineers (SAE) since 2022, actively participating in workshops and events related to vehicle diagnostics and repair.
  • Partnered with standard on mechanical apprenticeship programs, assisting in the cross-training of entry-level technicians.
  • Certified in Computerized Auto Engine Diagnostics by framework, which lead to improved detection and repair of faults in onboard computer systems.
  • Member of the Motor & Equipment Manufacturers Association (MEMA) to stay informed on OEM parts manufacturing developments and tools.

Certifications

  • ASE Certification - Automatic Transmission/Transaxles Specialist
  • Certified Transmission Technician by Lakeside Partners
  • Certified Automotive Electrician by Ironclad Systems
  • ASE Certified Collision Repair and Refinish Technician
  • Advanced Diagnosis Technician (ADT) - Electric Vehicle Systems
  • Advanced Driver Assistance Systems (ADAS) Calibration Certification
  • Automotive Technology Associate Degree from an Accredited Institution
  • OSHA 10-Hour General Industry Safety and Health Certification
  • ASE Certification – Heating & Air Conditioning (A7)
  • Association for Project Management (APM)

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