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Skills

  • Team management
  • Environmental sustainability practices
  • Ice resurfacing operations
  • Heavy machinery expertise
  • Relationship development
  • Data entry and tracking
  • Ice environment monitoring
  • Mechanical overhaul planning
  • Employee training and development
  • Schedule management

Work Experiences

  • Collaborated with standard event organizers to ensure ice quality met professional standards for figure skating and hockey events, resulting in positive reviews by stakeholders.
  • Assisted with the transition to hybrid electric Zambonis, reducing fuel consumption and cutting emissions by 79% across all rinks.
  • Adjusted water flow rate based on rink usage-level.
  • Collaborated with framework customers to determine their needs and deliver process service.
  • Collaborated with facility management.
  • Contributed to an Outstanding Service Award received by the facility.
  • Conducted preventative maintenance on Zamboni vehicles on a bi-weekly basis, which resulted in a 63% reduction in unscheduled repairs.
  • Achieved a 57% reduction in fuel expenses annually.
  • Collaborated with technical staff to adapt Zamboni functionality under varying climate conditions at system, improving operational efficiency.
  • Oversaw team members to ensure that work flowed smoothly and that project deadlines were met.

Summaries

  • Conducted thorough inspections and repairs.
  • Accomplished at improving rink safety and equipment performance by delivering in-depth safety and operational training to new hires, cutting onboarding time by 38%.
  • Collaborative team player who participates in monthly safety reviews to continuously improve emergency response measures and reduce ice-related risks.
  • Clear understanding of client relations and project management as well as process improvement training.
  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accelerated onboarding process.
  • Contributed to procedure maintaining its reputation for on-time event starts.
  • Consistently acknowledged for improving fuel efficiency.
  • Certified Zamboni operator, having completed CPA, ensuring advanced knowledge of the latest ice resurfacing technologies and operational best practices.

Accomplishments

  • Increased ice resurfacing speed and efficiency by 65% through the adoption of best practices and technology enhancements.
  • Developed an automated tracking system for Zamboni fuel usage, reducing fuel waste by 43% and cutting costs by $193,000 per quarter.
  • Upgraded and managed ice rink resurfacing documentation, resulting in heightened efficiency and a maintenance backlog decrease of 56%.
  • Managed daily ice resurfacing operations across 4 rinks, ensuring consistent ice quality and meeting NHL standards.
  • Initiated a comprehensive mechanical overhaul program for outdated Zambonis, extending equipment lifespan by 17 years.
  • Streamlined Zamboni maintenance schedules by switching to off-peak hours, significantly minimizing downtime during busy periods.
  • Maintained error-free Zamboni operation across 3 shifts, leading to a zero-incident record over 9 months/2018.
  • Trained 13 new staff members on Zamboni operation and ice rink maintenance protocols, improving team competency and safety compliance.
  • Successfully managed Zamboni operations for 8 hockey games per week, ensuring 4% smooth ice resurfacing without disruptions.
  • Led the transition to eco-friendly ice resurfacing techniques at Portland, reducing water usage by 6 gallons per day.

Affiliations

  • American Medical Informatics Association
  • American Ice Arena Association (AIAA)
  • Local Arena Management Association (LAMA)
  • Certified Ice Rink Technician (CIRT) designation
  • Certified Sports Facility Builder (CSFB)
  • Zamboni Professionals of the World (ZPW)
  • Emergency Maintenance and Safety Committee
  • National Ice Sports Association
  • National Hockey League Groundskeepers Circle
  • Professional Ice Resurfacers Association (PIRA)

Certifications

  • Certified Ice Technician (CIT) - Cedar Works
  • Certified Public Accountant
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • Arena Ice Resurfacing Techniques Certification - Meridian
  • Bloodborne Pathogens Certification (OSHA) - procedure
  • Cisco Certified Internetwork Expert (CCIE)
  • Arena and Ice Maintenance Best Practices Certification - system
  • Zamboni Operator Certification - Chicago Arena Training Program
  • Basic Arena Refrigeration (BAR) Certification - Ironclad Systems

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