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Skills

  • Business Administration
  • Budgets
  • Business operations
  • Communications
  • Vendor relationship management
  • Regulatory compliance
  • Upselling and cross-selling
  • Business analysis
  • Sales and marketing
  • Creative merchandising

Work Experiences

  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 14%.
  • Achieved a 8% reduction in operational downtime.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Awarded for outstanding team performance in 2016.
  • Conducted supplier risk management assessments in order to evaluate the metric program for senior management's planning purposes.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Expertise in technology and product development.
  • To take on a new role in a standard setting, I'm ready to offer exceptional leadership and planning abilities.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Bay Manager.
  • Bay Manager is a multi-talented Bay Manager who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Implemented performance tracking systems across all locations, leading to a 23% improvement in client satisfaction scores.
  • Devised and executed talent development programs that allowed 5 employees to get promoted to management roles.
  • Managed multiple store locations in Phoenix, implementing cost-saving measures across operations and reducing overall expenses by 29%.
  • Reduced procurement costs by 37%, negotiating more favorable contracts with procedure.
  • Spearheaded promotions and merchandising initiatives that resulted in sales increases of 18% during key sales periods.
  • Identified and resolved recurring service issues, improving overall customer satisfaction by 41% after method.
  • Deployed data analytics to identify underperforming product lines, removing them and boosting revenue by 4.
  • Utilized Lean management principles to streamline operations, decreasing daily preparation time by 26%.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association for Manufacturing Excellence (AME)
  • International Facility Management Association (IFMA)
  • Association for Operations Management (ASOM)
  • American Production and Inventory Control Society (APICS)
  • American Management Association (AMA)
  • National Institute of Management Science (NIMS)
  • Association for Computing Machinery
  • Project Management Institute
  • American Marketing Association
  • Logistics and Supply Chain Management Association of Chicago

Certifications

  • Certified Negotiation Expert (CNE)
  • Certified Safety Professional (CSP) by BCSP
  • Customer Service Excellence Certification by IPMA
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • PMI Risk Management Professional (PMI-RMP)
  • CompTIA Network+
  • Building Operator Certification (BOC)
  • Certified Operations Manager (COM)
  • Certified Energy Manager (CEM) by method

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