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Skills

  • Microsoft Office
  • Kennel cleaning and sanitizing methods
  • Operational improvement
  • Weekly Payroll
  • Conflict resolution techniques
  • Problem resolution
  • Relationship development
  • Communications
  • Trigger Point Massage
  • Physiotherapy

Work Experiences

  • Kept track of clients' treatment records and devised long-term care plans for repeat clients.
  • Assisted in reducing costs by 84% through optimization of product usage and careful inventory tracking for supplies.
  • Entered data into the QuickBooks system, including payments, account information, and call logs.
  • Achieved long-term retention of 7% of clients.
  • Assisted in reducing costs by 47%.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Boosted revenue by $10 in 13 months.
  • Used Swedish massage to reduce or eliminate muscular stress and tightness, using a variety of stroke lengths, rhythms, and intensities to achieve maximum relaxation.
  • Achieved year-over-year revenue growth of 51%.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

Summaries

  • Practiced Lead Massage Therapist with 3 years of experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Have a lot of physical strength and good judgment.
  • Motivated Lead Massage Therapist with experience managing large-scale projects, including budgeting and administration.
  • Knowledgable in a variety of design and testing methodologies.
  • Shiatsu, trigger point, and Swedish massage are among the healing techniques and methods used by experienced massage therapists.
  • Outstanding organizational and customer service abilities.
  • Achieved a 63% rise in client referrals.
  • Adept at integrating pain management education into client care, leading to the retention of 40% of clients by offering long-term health solutions through customized treatment plans.

Accomplishments

  • Collaborated with physiotherapists to create integrated treatment plans, leading to a 76% improvement in patient recovery outcomes.
  • Supervised employee scheduling and refining workflows to reduce wait times by 21% and improve client service.
  • Developed and implemented a client referral program that resulted in a 48% increase in new client acquisitions during one year.
  • Managed a team of 8 therapists, overseeing scheduling, quality control, and professional development, leading to a 76% boost in operational efficiency.
  • Developed a customer feedback loop, allowing for real-time treatment adjustments that helped retain 64% more repeat clients.
  • Established quarterly wellness evaluations focused on pain prevention, improving client retention rates by 57%.
  • Led seminars on the benefits of holistic massage techniques, driving a 69% enrollment growth in initiative and enhancing community engagement.
  • Collaborated with team of 5 in the development of framework.
  • Standardized client data management practices, improving therapist access to records and appointments, and boosting booking efficiency by 35%.
  • Guided a team of 2 therapists through emergency response training, achieving a PMP for all staff and improving patient safety protocols.

Affiliations

  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Member of International Wellness Alliance - Participated in Workshops 2023
  • Local Chamber of Commerce - Small Business Owner Member
  • American Society of Safety Professionals
  • National Association of Social Workers
  • Attendee of the World Massage Conference 2015
  • Association of Rehabilitation Massage Practitioners
  • Co-chair of Wellness Committee at Portland
  • American Academy of Medical Acupuncture (AAMA) - Collaborative Projects

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Corporate Massage Specialist Certification - Brightline
  • Thai Massage Certification - Columbus
  • Sports Massage Therapist Certification - category
  • SHRM Certified Professional (SHRM-CP)
  • Aromatherapy Certification – Vantage
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Musculoskeletal Anatomy Certification - Meridian

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