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Skills

  • Process improvement
  • Dinner service planning
  • Community resources
  • Family services
  • File management
  • Business operations
  • Product testing
  • Behavior mirroring
  • First Aid/CPR
  • Team management

Work Experiences

  • Achieved a 21% decrease in homelessness.
  • Entered data into the Jira system, including payments, account information, and call logs.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Achieved 44% successful referral rate to mental health services for children identified as high risk in schools.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Collaborated with process customers to determine their needs and deliver system service.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 60% reduction in wait times.
  • Achieved department-wide improvements in client satisfaction by 38%.
  • Solved procedure issues, improved operations, and provided excellent customer service.

Summaries

  • Offer a strong interpersonal, organizational, and computer skillset, as well as a broad academic and work background in social services.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Achieved results within two years.
  • Adaptive Family Worker with proven success in handling high-pressure emergencies, consistently reducing family crisis recidivism rates by 85%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished in developing family retention programs, reducing dropout rates by 80% within three years through tailored support and personalized care plans.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Customer-focused Sales Representative with 10 years of experience solving problems for clients.
  • Dedicated Social Worker with 15 years of experience in counseling and crisis intervention.
  • Procedure are well-understood.

Accomplishments

  • Promoted family well-being through direct intervention and referral to mental health services, driving down crises intervention call volume by 36%.
  • Facilitated access to housing assistance programs as part of broader family support interventions, increasing successful housing placements by 38%.
  • Played a key role in the development and implementation of early childhood programs, receiving positive feedback from 61% of participant families.
  • Conducted workshops on positive parenting techniques, achieving a 22% increase in family participation and improved engagement metrics within 6 months.
  • Collaborated with child protective services to ensure timely intervention for at-risk children, contributing to a 8% reduction in case loads.
  • Trained volunteers in advocacy and support techniques for working with vulnerable family populations, yielding a 46% improvement in service delivery.
  • Collaborated with public assistance agencies to quickly resolve benefit disputes, reducing resolution times by an average of 18 days.
  • Resolved product issue through consumer testing.
  • Developed partnerships with local community service providers to enhance support offerings, yielding a 82% increase in service uptake among families.
  • Increased sales 10% over one year.

Affiliations

  • Lions Club
  • American Psychological Association (APA), Division 43 – Family Psychology
  • American Society of Safety Professionals
  • Parenting Education Network (PEN)
  • American Association for Marriage and Family Therapy (AAMFT)
  • Toastmasters
  • Association of Maternal & Child Health Programs (AMCHP)
  • Jaycees
  • National Child Abuse Prevention Partners (NCAPP)
  • Family Support Institute of Portland

Certifications

  • Child Advocacy Studies Training (CAST) Certificate
  • Salesforce
  • Substance Use and Family Recovery Support Certification
  • Certified Public Accountant
  • Child Welfare and Family Advocacy Certification
  • Mandated Reporter Training Certificate - procedure
  • Certified Business Analysis Professional (CBAP)
  • Certified Domestic Violence Advocate - National Coalition Against Domestic Violence
  • Certified Parent Educator - initiative
  • Certified Trauma Support Specialist (CTSS) - system

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