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Skills

  • Team Leadership
  • Clerical support
  • Risk management processes and analysis
  • Team training and development
  • Data entry
  • Problem resolution
  • Operational improvement
  • Document scanning
  • Product testing
  • Process improvement

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved results in three years.
  • Answered an average of 7 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Achieved a 60% reduction in wait times.
  • Answered 18 calls per the past year to help customers with their questions and concerns.

Summaries

  • Achieved a 84% success rate.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Family Worker is a multi-talented Family Worker who is consistently rewarded for planning and operational improvements.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Strengths in stakeholder engagement and quality assurance backed up by Miscellaneous training.
  • Achieved results within two years.
  • Assisted over 2 households recovering from natural disasters.
  • Achieved quantifiable successes.
  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.

Accomplishments

  • Led the creation of family resource guides on navigating public assistance programs, resulting in 21% higher utilization among eligible family members.
  • Increased sales 10% over one year.
  • Collaborated with child protective services to ensure timely intervention for at-risk children, contributing to a 8% reduction in case loads.
  • Leveraged bilingual skills to provide culturally sensitive services to non-English speaking families, resulting in 59% more successful communication outcomes.
  • Developed and facilitated group therapy sessions for families dealing with trauma, with 14 families reporting measurable improvements in emotional well-being.
  • Collaborated with team of 17 in the development of framework.
  • Worked closely with educational institutions to improve support for homeless families, negotiating 12% more access to resources like school supplies and counseling.
  • Led efforts to develop online family outreach strategies, achieving a 31% increase in engagement through social media platforms.
  • Oversaw collaboration between 15 service providers to ensure comprehensive service coordination for mutual clients, leading to enhanced service delivery metrics.
  • Conducted follow-up sessions for families participating in food assistance programs, and tracked long-term outcomes, leading to a 73% improvement in household food security.

Affiliations

  • National Association of Social Workers
  • Child Welfare League of America (CWLA)
  • Association of Maternal & Child Health Programs (AMCHP)
  • National Parents Organization (NPO)
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • Children's Defense Fund (CDF)
  • American Professional Society on the Abuse of Children (APSAC)
  • International Child and Youth Care Network (CYC-Net)
  • Society of Women Engineers

Certifications

  • Restorative Practices Certification – International Institute for Restorative Practices (IIRP)
  • Child Advocacy Studies Training (CAST) Certificate
  • Certified Domestic Violence Advocate - National Coalition Against Domestic Violence
  • Certified Youth and Family Interventionist - metric
  • Certified Community Health Worker (CCHW) - Phoenix
  • Project Management Professional (PMP)
  • High-Risk Environment Conflict Mediation Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • Certified Trauma Support Specialist (CTSS) - system

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