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Skills

  • First Aid/CPR
  • Access systems and patrol
  • Security camera monitoring
  • Certified Security Supervisor
  • Background investigations
  • Surveillance
  • De-escalation techniques
  • Punctuality
  • Criminal law
  • Residential management

Work Experiences

  • Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
  • Escalated issues to management analyzed and produced course-of-action reports, and when necessary.
  • Interacted assertively but non-confrontationally with all levels of personnel and the general public.
  • Used physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Followed established procedures and posted orders to enforce company rules, policies, and regulations to the general public.
  • Maintained my cool and professionalism while screening visitors during high-volume periods.
  • Prepared regular written logs and incident reports for distribution to Access Control Officer at the end of each shift.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit an incident report.
  • Completed method reports by recording observations and occurrences and interviewing witnesses following procedure incidents.
  • Used initiative and independent judgment within established guidelines to respond appropriately to security situations.

Summaries

  • Excellent observational, problem-solving, and decision-making skills, as well as a meticulous nature, unwavering integrity, and sound judgment.
  • Experienced security associate with a track record of implementing best security practices in the areas of building, grounds, personnel, and asset protection.
  • Building patrols, securing entrances and exits, and keeping visitors under constant surveillance are all skills that a talented security professional possesses.
  • Flexible Access Control Officer with 12 years of security experience.
  • In emergency response and evaluation procedures, makes use of excellent listening and service skills.
  • Dedicated to learning, growing, and succeeding in Law Enforcement and Security.
  • Capable of working irregular hours and in inclement weather.
  • Provides citizens and property with prevention, protection, and response services.
  • Demonstrated ability to learn new procedures and policies while adhering to strict guidelines by employing defensive tactics.
  • In all security matters, uses shrewd and prudent judgment.

Accomplishments

  • Maintained detailed records of all activity at 8 access points over 18 months, contributing to successful regulatory audits.
  • Established key card issuance for 3 employees, ensuring secure, monitored access to restricted areas.
  • Resolved 10 access control issues per shift through proactive system monitoring and troubleshooting.
  • Implemented enhanced visitor screening procedures, reducing unauthorized entry incidents by 18%.
  • Tracked and reported unauthorized access attempts using advanced logging systems, contributing valuable data to customer success for further investigation.
  • Collaborated with team of 4 in the development of process.
  • Standardized the emergency access shutdown procedure across 12 locations, improving crisis response protocols.
  • Provided real-time analysis of access control data, resulting in a 72% reduction in unauthorized entries.
  • Successfully handled the sensitive access requirements of 18 VIP clients, ensuring their safety while maintaining discretion.
  • Monitored and controlled facility access points, resulting in zero breaches over a one year period.

Affiliations

  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • American Board for Certification in Homeland Security (ABCHS)
  • Access Control and Identity Security Forum
  • Crime Prevention Through Environmental Design (CPTED) certification
  • National Organization of Black Law Enforcement Executives (NOBLE)
  • American Society of Criminology (ASC) Membership
  • Project Management Institute
  • Lions Club

Certifications

  • ServSafe
  • Access Control Technology Implementation Certification (ACTIC)
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Forensic Security Professional (CFSP)
  • Crisis and Emergency Risk Communication (CERC) Certification
  • Visitor Management Systems Specialist Certification
  • Certified Protection Professional (CPP)
  • Frontline Manager Leadership Program (FMLP)

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