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Skills

  • Diversity and Inclusion Practices
  • Problem resolution
  • Data collection and analysis
  • Communications
  • Cross-functional collaboration
  • Event planning and coordination
  • Regulatory compliance
  • Customer service
  • Negotiation and persuasion
  • Team building

Work Experiences

  • Welcomed new members and established and updated memberships in Summit Group system programs.
  • Achieved $18 savings by the close of 2020.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Oversaw a group of 10 initiative associates who dealt with the department's daily and complex requirements.
  • Achieved 21% growth in program participation.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 8%.
  • Achieved a 57% reduction in operating expenses by instituting a thorough review of all standard contracts and renegotiating terms across the board.

Summaries

  • Interim Center Director with 3 years of successful workflow optimization and budget management experience.
  • Clear understanding of quality assurance and vendor management as well as quality assurance training.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Bringing 6 years of industry experience to Lakeside Partners, and ready to take on a challenging, growth-oriented role.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Interim Center Director is a skilled Interim Center Director who provides encouragement and feedback to help employees succeed.
  • Recognized on a regular basis for outstanding performance and contributions to the Automotive and Motor Vehicles industry's success.
  • Professional with over 14 years of experience as a manager for a $6 two years revenue-generating company.

Accomplishments

  • Guided 4 board presentations and secured executive-level approvals for high-impact center initiatives, resulting in a 33% increase in funding.
  • Successfully conducted root-cause analysis on center inefficiencies, leading to the implementation of corrective measures that reduced overhead by $2.
  • Restructured team roles and responsibilities to improve inter-team collaboration, fostering a 42% boost in cross-functional communication and efficiency.
  • Coordinated the integration of newly adopted cloud-based technologies, reducing administrative workload by 43% across teams.
  • Reduced turnover by introducing career development resources, mentorship programs, and leadership training, increasing retention by 74%.
  • Led organization-wide workshops on change management, ensuring that 17 employees adapted successfully to procedural changes, which reduced operational disruptions.
  • Led organizational change initiatives, resulting in a 27% improvement in staff engagement and enhanced service delivery capabilities.
  • Improved employee retention by 60% through targeted engagement initiatives involving professional development and wellness resources.
  • Resolved product issue through consumer testing.
  • Effectively managed a team of 4 in delivering center-wide services, achieving 36% of predetermined goals by 2024.

Affiliations

  • National Association of Workforce Boards (NAWB)
  • National Association of Nonprofit Organizations & Executives (NANOE)
  • International Association of Administrative Professionals
  • Women's Business Enterprise National Council (WBENC)
  • International Association for Volunteer Effort (IAVE)
  • Local Chamber of Commerce Raleigh
  • Council on Accreditation for Children and Family Services
  • American Association of Grant Professionals (AAGP)
  • Jaycees
  • American Grant Writers' Association

Certifications

  • Certified Professional in Learning and Performance (CPLP)
  • First Aid/CPR Certified
  • National Association of Child Care Professionals (NACCP) Director’s Credential
  • Nonprofit Leadership Alliance Certified Nonprofit Professional (CNP)
  • Certified Administrator of Volunteer Resources (CAVR) Northwind
  • Certified Facility Management Professional (FMP) from IFMA
  • Certified Leadership Coach (CLC) – Northwind
  • Certified Volunteer Administrator (CVA) from CCVA
  • Certified Business Analysis Professional (CBAP)
  • Salesforce

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