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Skills

  • Team building
  • Cross-functional collaboration
  • Client relationship management
  • Business analysis
  • Regulatory compliance
  • Process improvement
  • Supervision
  • Data collection and analysis
  • Project organization
  • Negotiation

Work Experiences

  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Identified process areas in need of improvement and implemented procedure program, resulting in a 11% increase in productivity.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Oversaw a group of 10 initiative associates who dealt with the department's daily and complex requirements.
  • Created standard and system reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Achieved results within standard.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Welcomed new members and established and updated memberships in Summit Group system programs.

Summaries

  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Interim Center Director is a skilled Interim Center Director who provides encouragement and feedback to help employees succeed.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Competent offerings, pricing, and market positioning, as well as demonstrated ServiceNow expertise.
  • Clear understanding of quality assurance and vendor management as well as quality assurance training.
  • Professional with over 14 years of experience as a manager for a $6 two years revenue-generating company.
  • Dynamic application of client relations and project management in a fast-paced business environment.
  • Interim Center Director who is proactive and meticulous, with over 5 years of experience in the standard industry.
  • Interim Center Director with 3 years of successful workflow optimization and budget management experience.

Accomplishments

  • Authored and implemented revised operational protocols that led to an increase in service satisfaction scores by 42%, primarily in metric.
  • Reduced turnover by introducing career development resources, mentorship programs, and leadership training, increasing retention by 74%.
  • Managed a cross-functional team for a category, providing project oversight which reduced the time to completion by 60%.
  • Effectively managed a team of 4 in delivering center-wide services, achieving 36% of predetermined goals by 2024.
  • Guided 4 board presentations and secured executive-level approvals for high-impact center initiatives, resulting in a 33% increase in funding.
  • Improved employee retention by 60% through targeted engagement initiatives involving professional development and wellness resources.
  • Facilitated virtual meetings using framework, maintaining seamless operations of the center’s team despite changes to remote work dynamics post-2017.
  • Restructured team roles and responsibilities to improve inter-team collaboration, fostering a 42% boost in cross-functional communication and efficiency.
  • Secured funding from local and national grants, surpassing center's annual fundraising goals by 55% for 2020.
  • Collaborated with external vendors and stakeholders, securing partnerships that provided process in kind or resource contributions to the center’s mission.

Affiliations

  • National Association of Community Centers (NACC)
  • Community Engagement Leadership Awards 2021
  • Mentoring Program Facilitator for method Development
  • International Association for Volunteer Effort (IAVE)
  • National Association of Workforce Boards (NAWB)
  • Global Leadership Program Attendee 2018
  • Council for the Advancement and Support of Education (CASE)
  • American Association of Grant Professionals (AAGP)
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery

Certifications

  • Certified Healthcare Administrative Professional (cHAP) - Beacon Labs
  • Agile Certified Practitioner (PMI-ACP)
  • Nonprofit Executive Program Certificate system
  • Certified Volunteer Administrator (CVA) from CCVA
  • HIPAA Compliance Training Certification
  • Nonprofit Technology Professional Certification (NTEN)
  • Google Certified Professional Cloud Architect
  • Certified Virtual Meeting Facilitator Northwind
  • Lean Six Sigma Green Belt Certification
  • Executive Leadership Program Certification process

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