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Skills

  • Cost-Benefit Analysis for Case Solutions
  • Insulin medication assistance
  • Chronic care management
  • Cross-functional team collaboration
  • Client needs assessment
  • Change Management
  • Data-driven decision making
  • Sanitation
  • Health Service Accessibility Improvement
  • Staff training and development

Work Experiences

  • Achieved 19% improvement in 2020.
  • Physical assessments, medication, and chronic disease management were all part of my care for home health patients.
  • Advised on client-facing crisis management protocol improvements.
  • Medication and IV administration, catheter insertion, and airway management were among the interventions I implemented.
  • Achieved $4 in cost savings.
  • Championed a nationwide training initiative.
  • Provided critical-ill patients with a skilled, timely, and level-headed emergency response.
  • Collaborated with cross-functional teams.
  • Assisted 8+ clients in navigating healthcare systems.
  • Advocated for patients in my care and implemented prescribed treatment strategies using firsthand knowledge and clinical expertise.

Summaries

  • National Case Manager with 17 years of successful budget management and risk assessment experience.
  • Professionally trained with client relations and quality assurance abilities.
  • Achieved 49% improvement in data accuracy.
  • National Case Manager is a multi-talented National Case Manager who is consistently rewarded for planning and operational improvements.
  • Addressed diverse patient bases.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Allocated resources effectively.
  • Achieved a 31% reduction in client wait times.
  • Adept at transitioning clients to home-based care.
  • Successfully led unit-based groups to improve care delivery and patient satisfaction.

Accomplishments

  • Conducted and led quarterly training sessions focused on legal compliance in healthcare, improving team readiness and retention of critical knowledge by 73% %.
  • Architected a re-engagement strategy for disqualified applicants, resulting in an 20% increase in case approvals for vulnerable populations.
  • Managed a client case load of 15 successfully, achieving 66% client retention year-over-year by delivering high-quality service and personalized care plans.
  • Implemented a case management system overhaul which led to a decrease in case review time by 74%, ensuring faster resolution to stakeholder queries.
  • Led the nationwide rollout of enhanced crisis intervention training, certifying 11 case managers in advanced de-escalation techniques via interactive workshops.
  • Streamlined external partnership development with standard, resulting in 28% more clients gaining access to specialized health services over a span of two years.
  • Facilitated critical knowledge transfer sessions among cross-functional teams, ensuring 75% regulatory compliance continuity during organizational transitions.
  • Supported case managers in the adoption of a secure, HIPAA-compliant communication system, which improved workflow efficiency and reduced documentation errors by 81%.
  • Developed individualized care plans in collaboration with healthcare providers, resulting in a 81% reduction in hospital readmissions for chronically ill patients over one year.
  • Re-engineered workflow processes that increased appointment scheduling efficiency, reducing operational bottlenecks by 81%.

Affiliations

  • American Marketing Association
  • American Medical Informatics Association
  • Jaycees
  • Case Management Society of America (CMSA)
  • American Academy of Ambulatory Care Nursing (AAACN)
  • International Council of Nurses
  • Academy of Certified Case Managers (ACCM)
  • Association for Supply Chain Management (APICS)
  • Society of Healthcare Case Managers (SHCM)
  • American Society of Safety Professionals

Certifications

  • Certified Rehabilitation Counselor (CRC) - Commission on Rehabilitation Counselor Certification
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • CompTIA Network+
  • HealthCare Information Security and Privacy Practitioner (HCISPP) - (ISC)²
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification
  • Certified Public Accountant

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