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Skills

  • Problem resolution
  • Customer satisfaction management
  • HAZMAT knowledge
  • Process improvement
  • Emergency chimney repair services
  • Project timeline optimization
  • MS Office
  • Building trust through transparent client communication
  • Painting and plastering
  • First Aid/CPR

Work Experiences

  • Boosted overall client safety and confidence.
  • Hand-washed and sanitized dirty dishes as well as using the dishwasher.
  • Collaborated with 6 permitting agencies to streamline approval processes for chimney restoration projects, reducing project approval timelines by 20%.
  • Kept carpets clean and protected them by steam cleaning and shampooing them on a regular basis.
  • Achieved consistent minimal accident rates.
  • Tabletops, chairs, and condiment containers were all wiped down.
  • Conducted OSHA-compliant assessments.
  • Consulted with homeowners on cost-effective chimney relining solutions, saving clients an average of $16 per service call.
  • Oversaw inventory supplies, including system and metric products, and submitted lists to Chimney Technician for items that needed to be reordered right away.
  • Completed chimney installation projects for new constructions.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in strategic planning and stakeholder engagement backed up by Miscellaneous training.
  • Completes tasks with zeal and offers skills in data analysis and risk assessment.
  • Able to explain complex chimney issues to clients.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved over 82% reduction in customer follow-ups.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Achieved a 71% customer satisfaction rate.
  • Achieved zero safety incidents.
  • Accomplished Chimney Technician.

Accomplishments

  • Collaborated closely with building inspectors to ensure that all work performed met or exceeded property-specific safety regulations.
  • Resolved structural issues in aging chimneys by identifying and repairing cracks in mortar, reducing future service requests by 83%.
  • Provided in-depth fireplace safety consultations, leading to the client adoption of necessary upgrades and minimized risks associated with out-of-date equipment.
  • Designed and delivered customized chimney maintenance programs for both residential and commercial clients, reducing long-term issues by 57%, saving clients service costs.
  • Successfully restored historical brick chimney structures using advanced renovation techniques, preserving building integrity while enhancing aesthetic value.
  • Monitored inventory of chimney supplies and materials, ensuring minimum stock levels were maintained resulting in a 77% reduction in project delays due to shortages.
  • Effectively managed and coordinated a 9-member team on high-priority emergency chimney repairs, reducing downtime for residential and commercial clients.
  • Boosted client trust and referrals by offering transparent, clear communication during all phases of chimney repair or inspection.
  • Collaborated with team of 4 in the development of program.
  • Led a team of 3 technicians in large-scale commercial chimney sweeps, completing projects 44% ahead of schedule while adhering to all safety protocols.

Affiliations

  • American Association of Code Enforcement (AACE) for Chimney and Roof Inspection Standards
  • American Medical Informatics Association
  • Continuing Education through Advanced Chimney Diagnostics Program – Ironclad Systems
  • Professional Home and Property Inspectors Association
  • National Association of Social Workers
  • Local Homebuilders Association – Austin
  • Affiliate of the International Code Council (ICC) for Building and Safety Codes
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Society of Human Resource Management

Certifications

  • Masonry Heater Association (MHA) Certified Heater Mason
  • ServSafe
  • First Aid/CPR/AED Certified
  • CSIA Dryer Exhaust Technician Certification
  • OSHA 30-Hour Construction Certificate
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • HAZMAT Certification - Handling Chimneys with Hazardous Deposits
  • CSIA Advanced Chimney Mason Certification
  • Certified Chimney Professional™ (CCP)

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