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Skills

  • Daily specials memorization
  • New employee onboarding
  • Customer complaint resolution
  • Food and beverage pairings
  • Warehouse operations
  • Guest seating arrangements
  • Inventory tracking
  • Cleanliness and sanitation standards
  • Cash Handling
  • Sales expertise

Work Experiences

  • Supported the needs of a 7-person wait staff who attended to the specific needs of countless customers on a daily basis for system restaurant with social relevancy and intentionality.
  • Checked the cleanliness of the dishes and utensils before returning them to be washed again.
  • Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints.
  • Polled diners about their meals in order to gauge satisfaction and gather critical feedback for improving operations.
  • Evaluated a 17 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Assisted in managing product returns.
  • Adhered to strict health and safety protocols.
  • Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods.
  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.

Summaries

  • With careful organization, he is an effective creator of service structures.
  • Expert in the field of food and beverage.
  • Reliable in coordinating with kitchen staff to complete orders on time and according to individual requirements.
  • Known for promoting appetizers, specialty items, and unique wine selections to significantly increase guest check averages.
  • In stressful situations, a detailed organizer of service operations with versatility.
  • Tray Packer with 17 years of bartending and waitressing experience.
  • Accomplished Tray Packer.
  • Dedicated Food Service worker with a track record of success in initiative environments and a commitment to supporting the team through hard work and knowledgeable service.
  • Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
  • Tray Packer is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.

Accomplishments

  • Collaborated with logistics teams to ensure that trays were packed and transported according to Seattle-specific regulations, minimizing delays by 16%.
  • Contributed to weekly performance reviews, providing actionable insights into tray packing processes that led to a 49% improvement in overall packing efficiency.
  • Coordinated efficient restocking of tray packing materials, avoiding potential packing delays and ensuring seamless production operations.
  • Consistently met and exceeded daily packing quotas, contributing to on-time delivery for 54% of shipments over several months.
  • Worked in collaboration with the quality assurance team, identifying and addressing areas where packing protocols could be optimized for maximum efficiency.
  • Successfully implemented tray labeling and stacking protocols that minimized packing errors and ensured a 73% accuracy rate in order fulfillment.
  • Monitored and tracked the performance of tray packing staff, implementing corrective actions that led to improved packing speeds by 37%.
  • Played a key role in meeting tightened delivery deadlines without compromising tray packing quality, achieving customer satisfaction scores of 16/10.
  • Documented and resolved standard which led to framework.
  • Efficiently packed an average of 8 trays per hour, consistently surpassing daily output targets by 23%.

Affiliations

  • Member of process Manufacturing and Packaging Council, networking with peers to share best practices.
  • Volunteer at category FoodBank, assisting with packaging and distribution to adhere to safety and sanitation protocols.
  • Certification in Lean Six Sigma from Summit Group, specializing in reducing inefficiencies in manufacturing and packing processes.
  • Affiliated with the Packaging Machinery Manufacturers Institute (PMMI) to stay updated on industry trends.
  • Certification from the Institute of Packaging Professionals (IoPP) in Advanced Flexible Packaging completed in 2024.
  • Participated in monthly safety drills with Safety Leadership Alliance (SLA), assuring health and safety standards are met during packing.
  • Society of Women Engineers
  • Association of Information Technology Professionals
  • Certified in Warehouse Operations & Safety by Beacon Labs, with special focus on efficient tray packing.
  • American Medical Informatics Association

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Material Handling Equipment Safety Certification - Ironclad Systems
  • Packaging Automation Certificate - Harbor & Co.
  • Certified Quality Improvement Associate (CQIA) - Cedar Works
  • Warehouse Management Systems (WMS) Specialist - Tableau
  • Advanced Palletizing Systems Specialist - Salesforce
  • Inventory and Materials Management Certificate - Cedar Works
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Six Sigma Green Belt Professional (SSGB) - Meridian

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